How To Fix CM_SUB064 - Cannot process file &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SUB - Substance (general)

• Message number: 064

• Message text: Cannot process file &1

What causes this issue?

You have attempted to upload the file &V1& to generate a hit list of
substances for which updated data has been received from a content
provider. The file &V1&, however, does not contain any valid data or the
system was unable to read it.

System Response

The input field remains blank.

How to fix this error?

Check the file &V1&:
Is the file structured as follows?
<(><<)>Provider ID>
<(><<)>CAS number of the substance><(><<)>semicolon><(><<)>date of last
update by content provider (YYYYMMDD)>
<ZH>Example:</>
SAP
67-64-1;20100101
Does the file have the extension *.TXT?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SUB064 - Cannot process file &1 ?

  The SAP error message CM_SUB064, which states "Cannot process file &1," typically occurs in the context of file processing within the SAP system. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes:
  
  File Not Found: The specified file (&1) may not exist in the expected directory or path.
  File Permissions: The user or the SAP system may not have the necessary permissions to access or read the file.
  File Format Issues: The file may be in an incorrect format or corrupted, making it unreadable by the SAP system.
  Path Issues: The path specified for the file may be incorrect or not properly configured in the system.
  System Configuration: There may be issues with the configuration settings related to file processing in the SAP system.
  
  Solutions:
  
  Verify File Existence: Check if the file specified in the error message actually exists in the designated location.
  Check Permissions: Ensure that the SAP system and the user have the necessary permissions to access the file. This may involve checking file system permissions on the server.
  Validate File Format: Confirm that the file is in the correct format expected by the SAP system. If the file is corrupted, try to obtain a new copy.
  Correct Path: Review the path specified for the file in the configuration settings and ensure it is correct.
  Review Configuration: Check the relevant configuration settings in the SAP system related to file processing. This may involve looking at transaction codes like AL11 (to check file directories) or SM37 (to check job logs).
  Check Logs: Review the application logs or system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes that may help in troubleshooting, such as AL11 for file directories, SM37 for job monitoring, and SLG1 for application logs.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to file processing and handling to ensure compliance with best practices.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.