How To Fix CM_SUB005 - You do not have authorization to change rating &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SUB - Substance (general)

• Message number: 005

• Message text: You do not have authorization to change rating &1

How to fix this error?

INCLUDE EHS_NA_IF_AUTH_IS_NEEDED OBJECT DOKU ID TX

Procedure for System Administrators

INCLUDE EHS_NA_CHECK_AUTH_OF_USER OBJECT DOKU ID TX
If necessary, assign the required authorization using the authorization
object C_SHES_TDU (specification value assignment usage).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SUB005 - You do not have authorization to change rating &1 ?

  The SAP error message CM_SUB005, which states "You do not have authorization to change rating &1," typically indicates that the user attempting to perform an action does not have the necessary authorization to change the specified rating in the system. This error is commonly encountered in the context of SAP Customer Relationship Management (CRM) or SAP Convergent Charging (SAP CC).
  Cause:
  
  Authorization Issues: The user lacks the required authorization object or role that permits them to change the rating.
  Role Assignment: The user may not be assigned to the correct role that includes the necessary permissions for the action they are trying to perform.
  Configuration Settings: There may be specific configuration settings in the system that restrict access to certain ratings based on user roles or profiles.
  
  Solution:
  
  
  Check User Roles:
  
  Verify the roles assigned to the user in the SAP system. This can be done by navigating to the user management area (transaction code SU01).
  Ensure that the user has the appropriate roles that include the necessary authorizations for changing ratings.
  
  
  
  Review Authorization Objects:
  
  Identify the specific authorization object related to the rating change. This may involve checking the documentation or consulting with a security administrator.
  Use transaction code SU53 immediately after encountering the error to see which authorization check failed. This can provide insights into what is missing.
  
  
  
  Modify Authorizations:
  
  If the user lacks the necessary authorizations, a security administrator can modify the user's roles or create a new role that includes the required authorizations.
  Ensure that the changes are tested in a development or quality assurance environment before applying them to production.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to the specific module (e.g., CRM, SAP CC) to understand the authorization requirements for changing ratings.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking roles and authorizations, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SU01 (User Maintenance)
  SU53 (Display Authorization Check)
  PFCG (Role Maintenance)
  
  
  
  Authorization Objects: 
  
  Common authorization objects related to CRM and rating changes may include C_RATING or similar, depending on the specific configuration of your SAP system.
  
  
  
  Best Practices:
  
  Regularly review user roles and authorizations to ensure they align with business needs and security policies.
  Implement a change management process for authorizations to track changes and maintain compliance.
  
  
  
  By following these steps, you should be able to resolve the CM_SUB005 error and ensure that users have the appropriate access to perform their tasks.