How To Fix CM_SERVICE_ADMIN428 - Customizing for background generation is locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SERVICE_ADMIN - Service Administration

• Message number: 428

• Message text: Customizing for background generation is locked by user &1

What causes this issue?

During installation of the WWI generation server &V2& for background
generation, the system attempted to save the settings for the WWI
generation server in Customizing. However, the Customizing activity in
question is currently being processed by the user &V1& and is therefore
locked.

System Response

Installation of the WWI generation server is terminated.

How to fix this error?

Wait until the following Customizing activities are no longer locked by
the user &V1&:
<DS:SIMG.EHS_SR_225_40>Specify Generation Servers</>
<DS:SIMG.EHS_SR_225_50>Check WWI Destinations and Assign Generation
Servers</>
Then create the WWI server for background generation again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SERVICE_ADMIN428 - Customizing for background generation is locked by user &1 ?

  The SAP error message CM_SERVICE_ADMIN428 indicates that the customizing for background generation is locked by a specific user. This typically occurs when a user is currently making changes or has an active session that is preventing others from accessing the customizing settings for background jobs.
  Cause:
  
  User Lock: The user mentioned in the error message has an active session or has not properly released the lock after making changes.
  Transaction in Progress: A transaction related to background job configuration is currently being processed by the user.
  System Error: Occasionally, system errors or crashes can leave locks in place that need to be cleared.
  
  Solution:
  
  Identify the User: Check the user ID mentioned in the error message. You can do this by using transaction SM12 (Lock Entries) to see which locks are currently active.
  Release the Lock: If the user is not actively working on the session, you can manually delete the lock entry in SM12. Ensure that you have the necessary authorizations to do this.
  Contact the User: If the user is available, ask them to complete their transaction or log out to release the lock.
  Check for Background Jobs: Use transaction SM37 to check if there are any background jobs that might be related to the customizing settings and see if they are still running.
  System Restart: In rare cases, if the lock cannot be released, a system restart may be necessary, but this should be done with caution and typically as a last resort.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM37: To monitor background jobs.
  SE03: To check transport locks.
  
  
  User Management: Ensure that users are trained on how to properly log out of sessions and release locks when they are done with their tasks.
  System Monitoring: Regularly monitor the system for locks and background job statuses to prevent similar issues in the future.
  
  If the problem persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.