How To Fix CM_SERVICE_ADMIN420 - Event log for server service &1 could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SERVICE_ADMIN - Service Administration

• Message number: 420

• Message text: Event log for server service &1 could not be read

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Refer to the following log messages for the details.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SERVICE_ADMIN420 - Event log for server service &1 could not be read ?

  The SAP error message CM_SERVICE_ADMIN420 indicates that the event log for a specific server service could not be read. This error typically arises in the context of SAP NetWeaver or other SAP applications that rely on Windows services for their operation. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Service Not Running: The server service referenced in the error message may not be running, which prevents the event log from being accessed.
  Permissions Issues: The user account under which the SAP service is running may not have sufficient permissions to read the event log.
  Corrupted Event Log: The event log itself may be corrupted or inaccessible due to system issues.
  Configuration Issues: There may be misconfigurations in the SAP system or the underlying operating system that prevent access to the event log.
  Network Issues: If the service is running on a remote server, network issues could prevent access to the event log.
  
  Solutions:
  
  Check Service Status: Verify that the server service is running. You can do this by checking the Windows Services management console (services.msc) or using the command line.
  Review Permissions: Ensure that the user account running the SAP service has the necessary permissions to access the event log. You may need to adjust the permissions in the Windows Event Viewer.
  Repair Event Log: If the event log is corrupted, you may need to repair it. This can involve using Windows tools to clear or reset the event log.
  Check Configuration: Review the configuration settings in the SAP system and ensure that they are correct. This includes checking the instance profile and any relevant parameters.
  Network Troubleshooting: If the service is on a remote server, check for any network connectivity issues that may be affecting access to the event log.
  Restart the Service: Sometimes, simply restarting the SAP service or the server can resolve transient issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error. SAP frequently releases updates that address known issues.
  Event Viewer: Use the Windows Event Viewer to check for any additional error messages or warnings that may provide more context about the issue.
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance. They may have additional insights or solutions based on the specific version of SAP you are using.
  
  By following these steps, you should be able to diagnose and resolve the CM_SERVICE_ADMIN420 error in your SAP environment.