How To Fix CM_SERVICE_ADMIN407 - No logged-on gateways can be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SERVICE_ADMIN - Service Administration

• Message number: 407

• Message text: No logged-on gateways can be determined

What causes this issue?

The list of available gateways could not be initialized owing to an
internal error. Possible causes could be that the administrator has
deactivated the gateway monitor, or a temporary communication error.

System Response

INCLUDE EHS_NA_ACTION_NO_EXECUTE OBJECT DOKU ID TX

How to fix this error?

Try again. If this state does not change for a longer period of time,
notify your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SERVICE_ADMIN407 - No logged-on gateways can be determined ?

  The SAP error message CM_SERVICE_ADMIN407: No logged-on gateways can be determined typically indicates an issue with the connection between the SAP system and the gateway services. This error can occur in various scenarios, such as when trying to access certain transactions or when performing specific operations that require a connection to the SAP gateway.
  Causes:
  
  Gateway Service Not Running: The SAP Gateway service may not be running on the application server.
  Network Issues: There may be network connectivity issues preventing the application server from reaching the gateway.
  Configuration Issues: Incorrect configuration settings in the SAP system or in the instance profile can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to access the gateway.
  System Load: High system load or resource constraints may prevent the gateway from accepting new connections.
  
  Solutions:
  
  
  Check Gateway Service:
  
  Ensure that the SAP Gateway service is running. You can check this using transaction SMGW (Gateway Monitor).
  If the service is not running, restart it.
  
  
  
  Network Connectivity:
  
  Verify that there are no network issues between the application server and the gateway.
  Use tools like ping or traceroute to check connectivity.
  
  
  
  Configuration Settings:
  
  Review the instance profile settings to ensure that the gateway is correctly configured.
  Check the parameters related to the gateway in the instance profile (e.g., gw/enable).
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the gateway.
  Check the user roles and profiles to confirm that they include the required permissions.
  
  
  
  System Performance:
  
  Monitor the system performance to ensure that it is not overloaded.
  If the system is under heavy load, consider optimizing performance or scaling resources.
  
  
  
  Restart the Application Server:
  
  If the issue persists, consider restarting the application server to refresh the connections.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SMGW: Gateway Monitor
  SM51: List of SAP Servers
  SM12: Display and Delete Locks
  SM21: System Log
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  Logs: Review the system logs (transaction SM21) for any related error messages that could provide more context about the issue.
  
  
  If the problem continues after trying the above solutions, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.