How To Fix CLAIM010 - You are creating a claim for the whole delivery

SAP Error Message - Details

• Message type: E = Error

• Message class: CLAIM - Messages for Claims Management

• Message number: 010

• Message text: You are creating a claim for the whole delivery

What causes this issue?

As you have not specified an item number, you are creating a claim for
the whole <DS:GLOS.delivery>delivery</>.

System Response

How to fix this error?

If you want the claim to relate to a particular item in the delivery,
enter the appropriate item number.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CLAIM010 - You are creating a claim for the whole delivery ?

  The SAP error message CLAIM010, which states "You are creating a claim for the whole delivery," typically occurs in the context of processing claims in SAP, particularly when dealing with returns or complaints related to deliveries. This error indicates that the system has detected that the claim being created is attempting to cover the entire delivery, which may not be allowed based on the configuration or business rules in place.
  Cause:
  
  Claim Configuration: The system may be configured to restrict claims to specific items or quantities rather than allowing claims for the entire delivery.
  Business Rules: There may be business rules in place that dictate how claims should be processed, which could prevent claims for the entire delivery.
  Incomplete Data: The claim may not have the necessary details or may be incorrectly set up, leading the system to interpret it as a claim for the whole delivery.
  
  Solution:
  
  Review Claim Details: Check the details of the claim you are trying to create. Ensure that you are specifying the correct items and quantities rather than attempting to claim the entire delivery.
  Adjust Configuration: If your business process allows for claims on the entire delivery, you may need to adjust the configuration in SAP to permit this. This may involve working with your SAP administrator or consultant to modify the claim processing settings.
  Create Itemized Claims: If the claim must be itemized, create separate claims for each item or group of items rather than attempting to create a single claim for the entire delivery.
  Consult Documentation: Refer to the SAP documentation or help resources for specific guidelines on creating claims and the limitations that may apply.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on claim processing.
  User Manuals: Review user manuals or training materials related to claims processing in your organization to ensure compliance with internal procedures.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to resolve the CLAIM010 error and successfully create the necessary claims in SAP.