How To Fix CIC035 - Error when initializing Remote-CIC

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 035

• Message text: Error when initializing Remote-CIC

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CIC035 - Error when initializing Remote-CIC ?

  The SAP error message CIC035, which indicates an error when initializing Remote-CIC (Customer Interaction Center), typically arises in the context of SAP CRM (Customer Relationship Management) systems. This error can occur due to various reasons, including configuration issues, network problems, or data inconsistencies.
  Causes of CIC035 Error
  
  
  Configuration Issues: Incorrect settings in the CIC configuration can lead to initialization errors. This includes issues with the communication settings between the SAP system and the CIC.
  
  
  Network Problems: If there are connectivity issues between the SAP system and the Remote-CIC, it can result in this error. This could be due to firewall settings, network outages, or incorrect IP addresses.
  
  
  Authorization Problems: The user may not have the necessary authorizations to access the Remote-CIC, leading to initialization failures.
  
  
  Data Inconsistencies: Missing or inconsistent data in the CRM system can also trigger this error. This could involve customer master data or other related entities.
  
  
  System Performance: If the system is under heavy load or if there are performance issues, it may not be able to initialize the Remote-CIC properly.
  
  
  Solutions to CIC035 Error
  
  
  Check Configuration Settings:
  
  Review the CIC configuration in the SAP system. Ensure that all settings are correct, including communication parameters and connection settings.
  
  
  
  Verify Network Connectivity:
  
  Test the network connection between the SAP system and the Remote-CIC. Ensure that there are no firewalls or network policies blocking the connection.
  
  
  
  Review User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the Remote-CIC.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the relevant data in the CRM system. Ensure that all necessary master data is complete and accurate.
  
  
  
  Monitor System Performance:
  
  Check the performance of the SAP system. If the system is slow or unresponsive, consider optimizing performance or increasing system resources.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation with solutions for known issues.
  
  
  
  Log Analysis:
  
  Analyze the application logs (transaction SLG1) for more detailed error messages that can provide additional context for the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for CRM order management and SLG1 for log analysis.
  Documentation: Review the official SAP documentation for the Customer Interaction Center and related components for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CIC035 error effectively.