How To Fix CGPL_BW_INTERFACE017 - Inconsistent CRM hierarchy; Could not find node with key &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CGPL_BW_INTERFACE - BW Interface

• Message number: 017

• Message text: Inconsistent CRM hierarchy; Could not find node with key &1

What causes this issue?

Inconsistent data was found in the CRM database table CGPL_HIERARCHY.
One of the projects or tasks contained in the hierarchy structure
doesn't exist.

System Response

To avoid further corruption of the BW System, the system terminates the
update.

How to fix this error?

Contact your local system administrator.

Procedure for System Administrators

To fix the problem, make the appropriate repairs to the CGPL_HIERARCHY
database table in your CRM System.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CGPL_BW_INTERFACE017 - Inconsistent CRM hierarchy; Could not find node with key &1 ?

  The SAP error message CGPL_BW_INTERFACE017 indicates that there is an inconsistency in the CRM hierarchy, specifically that the system could not find a node with the specified key. This error typically arises in the context of data extraction or reporting when the system is trying to access a hierarchy node that does not exist or is not properly defined.
  Causes:
  
  Missing Hierarchy Node: The node with the specified key may not exist in the CRM hierarchy. This could be due to data deletion or incorrect configuration.
  Data Inconsistency: There may be inconsistencies in the data between the CRM system and the BW (Business Warehouse) system, leading to missing or incorrect hierarchy definitions.
  Transport Issues: If the hierarchy was recently transported from one system to another, there may have been issues during the transport process that led to missing nodes.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view certain nodes in the hierarchy.
  
  Solutions:
  
  Check Hierarchy Configuration: Verify that the hierarchy is correctly configured in the CRM system. Ensure that the node with the specified key exists and is active.
  Data Consistency Check: Perform a consistency check between the CRM and BW systems. This may involve running specific reports or transactions to identify discrepancies.
  Recreate Missing Nodes: If a node is missing, you may need to recreate it in the CRM hierarchy. This can involve adding the node back into the hierarchy structure.
  Transport Validation: If the issue arose after a transport, check the transport logs for errors and ensure that all necessary objects were transported correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to access the hierarchy nodes. This may involve checking user roles and permissions.
  Update BW InfoObjects: If the hierarchy is used in BW, ensure that the InfoObjects are updated and that the data is reloaded if necessary.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or RSA1 (for BW) to check the hierarchy and data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to CRM hierarchy management and BW data extraction for best practices and configuration guidelines.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation, or reach out to SAP support for assistance.