How To Fix CFDI015 - Cannot determine the properties of the signer, internal error occurred

SAP Error Message - Details

• Message type: E = Error

• Message class: CFDI - MX: CFDI Message Class

• Message number: 015

• Message text: Cannot determine the properties of the signer, internal error occurred

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CFDI015 - Cannot determine the properties of the signer, internal error occurred ?

  The SAP error message CFDI015, which states "Cannot determine the properties of the signer, internal error occurred," typically relates to issues with the digital signature process in the context of the CFDI (Comprobante Fiscal Digital por Internet) electronic invoicing system used in Mexico. This error can arise due to various reasons, including configuration issues, problems with the digital certificate, or issues with the underlying system.
  Causes:
  
  Invalid or Expired Digital Certificate: The digital certificate used for signing the CFDI may be invalid, expired, or not properly installed.
  Configuration Issues: There may be misconfigurations in the SAP system related to the digital signature settings.
  Missing or Incorrect Key Store: The key store that contains the digital certificate and private key may be missing or incorrectly configured.
  Access Rights: The user or service account may not have the necessary permissions to access the digital certificate or key store.
  SAP Notes: There may be relevant SAP Notes that address specific bugs or issues related to the CFDI process.
  
  Solutions:
  
  
  Check Digital Certificate:
  
  Verify that the digital certificate is valid and not expired.
  Ensure that the certificate is correctly installed in the SAP system.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the digital signature in the SAP system. This includes verifying the paths to the key store and ensuring that the correct certificate is being used.
  Ensure that the settings in transaction code SICF for the relevant services are correctly configured.
  
  
  
  Key Store Verification:
  
  Ensure that the key store is correctly set up and accessible by the SAP system.
  If using a Java Key Store (JKS), ensure that the JKS file is correctly referenced in the configuration.
  
  
  
  Access Rights:
  
  Verify that the user or service account has the necessary permissions to access the digital certificate and key store.
  
  
  
  Check SAP Notes:
  
  Search for relevant SAP Notes that may provide fixes or workarounds for this specific error. You can use the SAP Support Portal to find notes related to CFDI and digital signatures.
  
  
  
  Testing:
  
  After making changes, perform a test to see if the error persists. This may involve generating a new CFDI document and attempting to sign it again.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for guidance on configuring CFDI and digital signatures.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the CFDI015 error in your SAP system.