How To Fix CCMS_GRMG555 - NWCPM Callback service is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CCMS_GRMG - Alert Messages for GRMG Scenarios (Availability Monitoring)

• Message number: 555

• Message text: NWCPM Callback service is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CCMS_GRMG555 - NWCPM Callback service is not available ?

  The SAP error message CCMS_GRMG555 indicating that the NWCPM Callback service is not available typically relates to issues with the SAP NetWeaver system's monitoring and management capabilities. This error can occur in the context of the Central Monitoring System (CCMS) or when using the NetWeaver Configuration and Performance Management (NWCPM) tools.
  Causes:
  
  Service Not Running: The NWCPM Callback service may not be running or may have crashed.
  Network Issues: There could be network connectivity issues preventing the callback service from being reached.
  Configuration Issues: Incorrect configuration settings in the SAP system or in the NWCPM settings can lead to this error.
  Authorization Issues: The user or service account may not have the necessary permissions to access the callback service.
  System Updates or Changes: Recent updates or changes to the system may have affected the availability of the service.
  
  Solutions:
  
  
  Check Service Status:
  
  Verify that the NWCPM Callback service is running. You can do this by checking the service status in the SAP Management Console (SAP MC) or using transaction codes like SMICM or SM21 to look for logs related to the service.
  
  
  
  Restart the Service:
  
  If the service is not running, try restarting it. This can often resolve temporary issues.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues preventing access to the callback service. You can use tools like ping or traceroute to check connectivity.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings for NWCPM and ensure that they are correctly set up. This includes checking the parameters in the instance profile and any relevant configuration files.
  
  
  
  Check Authorization:
  
  Ensure that the user or service account has the necessary authorizations to access the NWCPM Callback service. You may need to review roles and authorizations in transaction PFCG.
  
  
  
  Review System Logs:
  
  Look at the system logs (transaction SM21) for any related error messages that could provide more context on the issue.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for NWCPM and CCMS for detailed information on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  System Monitoring: Regularly monitor your SAP system to catch issues early and maintain optimal performance.
  
  By following these steps, you should be able to diagnose and resolve the CCMS_GRMG555 error related to the NWCPM Callback service.