How To Fix CBGLWI031 - Print preview not possible; temp directory does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CBGLWI - Labeling Workbench Messages

• Message number: 031

• Message text: Print preview not possible; temp directory does not exist

What causes this issue?

You attempted to start the print preview. A directory for temporary
files (temp directory) could not be found on your computer, however.
This directory is needed to store the temporary file required for the
print preview.

System Response

The print preview cannot be started.

How to fix this error?

Create a temp directory on your local computer and start the print
preview again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBGLWI031 - Print preview not possible; temp directory does not exist ?

  The SAP error message CBGLWI031 indicates that the print preview cannot be generated because the temporary directory required for the operation does not exist. This issue typically arises when the system is unable to access or find the designated temporary directory for storing print preview files.
  Cause:
  
  Missing Temporary Directory: The specified temporary directory for print jobs is not created or has been deleted.
  Incorrect Configuration: The path to the temporary directory may be incorrectly configured in the SAP system settings.
  Permissions Issue: The user or the SAP application may not have the necessary permissions to access or create files in the temporary directory.
  System Environment: The underlying operating system may have restrictions or issues that prevent the creation of temporary directories.
  
  Solution:
  
  
  Check Temporary Directory Path:
  
  Go to transaction code RZ10 or RZ11 to check the profile parameters related to the temporary directory.
  Look for parameters like DIR_TEMP or DIR_EXECUTABLE to ensure they are set correctly.
  
  
  
  Create the Directory:
  
  If the directory does not exist, create it manually on the server where the SAP application is running.
  Ensure that the directory path matches what is configured in the SAP system.
  
  
  
  Set Permissions:
  
  Ensure that the SAP user and the application server have the necessary permissions to read, write, and execute files in the temporary directory.
  You may need to adjust the permissions using operating system commands (e.g., chmod on Unix/Linux systems).
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SM21) for any additional error messages or warnings that might provide more context about the issue.
  
  
  
  Restart SAP Services:
  
  After making changes, it may be necessary to restart the SAP services or the application server to ensure that the changes take effect.
  
  
  
  Consult Basis Team:
  
  If you are not able to resolve the issue, consult your SAP Basis team for further assistance. They can help with server configurations and permissions.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review SAP documentation regarding print settings and temporary directories for more detailed configuration options.
  System Environment: Ensure that the underlying operating system is functioning correctly and that there are no disk space issues or other environmental factors affecting directory creation.
  
  By following these steps, you should be able to resolve the error message CBGLWI031 and enable print preview functionality in your SAP system.