How To Fix CBGL00844 - Error occured when printing using SAP GUI

SAP Error Message - Details

• Message type: E = Error

• Message class: CBGL00 - GLM: Standard Messages

• Message number: 844

• Message text: Error occured when printing using SAP GUI

What causes this issue?

An error occurred while printing using SAP GUI.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the messages for incorrect label generation in the application
log.
Choose <LS>Labeling</> -> <LS>Log</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBGL00844 - Error occured when printing using SAP GUI ?

  The SAP error message CBGL00844 typically indicates that there was an issue when attempting to print from the SAP GUI. This error can arise from various causes, and understanding these can help in troubleshooting and resolving the issue. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Printer Configuration Issues: The printer may not be correctly configured in the SAP system or may not be set up properly in the operating system.
  Network Issues: If the printer is networked, there may be connectivity issues between the SAP system and the printer.
  Driver Problems: The printer driver may be outdated or incompatible with the SAP GUI.
  Authorization Issues: The user may not have the necessary permissions to print from the SAP system.
  SAP GUI Settings: Incorrect settings in the SAP GUI can lead to printing errors.
  Spool Request Issues: There may be issues with the spool request in SAP, such as it being stuck or not processed correctly.
  
  Solutions:
  
  
  Check Printer Configuration:
  
  Ensure that the printer is correctly configured in the SAP system (transaction SPAD).
  Verify that the printer is set as the default printer in the SAP GUI.
  
  
  
  Test Printer Connectivity:
  
  Check if the printer is online and accessible from the network.
  Try printing a test page from the operating system to ensure the printer is functioning.
  
  
  
  Update Printer Drivers:
  
  Ensure that the latest printer drivers are installed on the client machine.
  If using a network printer, check if the drivers on the print server are up to date.
  
  
  
  Review User Authorizations:
  
  Check if the user has the necessary authorizations to print. This can be done by reviewing the user's roles and permissions in the SAP system.
  
  
  
  Adjust SAP GUI Settings:
  
  Go to the SAP GUI options and check the printing settings. Ensure that the correct printer is selected and that the settings are appropriate for the type of document being printed.
  
  
  
  Check Spool Requests:
  
  Use transaction SP01 to check the status of the spool requests. Look for any errors or issues with the requests that may indicate why printing failed.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to the CBGL00844 error.
  
  
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They may provide specific patches or updates that can resolve the issue.
  Documentation: Review the SAP documentation related to printing and spool management for additional troubleshooting steps.
  Community Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By systematically checking these areas, you should be able to identify and resolve the cause of the CBGL00844 error when printing from the SAP GUI.