How To Fix CACSPSCASE016 - At least one member must be identified as the responsible party

CACSPSCASE016 - Overview

• Message type: E = Error

• Message class: CACSPSCASE - ICM: Partnerships, Commission Case

• Message number: 016

• Message text: At least one member must be identified as the responsible party

What causes this issue?

To determine the distribution ratios, the distribution rule of the
partnership requires a responsible party for the business. However, no
responsible party is indicated in the primary entry nor through the
method GET_RESPONSIBLE of the logical service <ZK>Partnerships (OTC 42)
</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSPSCASE016 - At least one member must be identified as the responsible party ?

  The SAP error message CACSPSCASE016 indicates that in a particular context (usually related to SAP Customer Activity Repository or SAP CRM), at least one member must be identified as the responsible party for a case or activity. This error typically arises when you are trying to create or update a case, and the system requires that at least one responsible party (such as a user or a team) is assigned to the case.
  
  Cause:
  
  Missing Responsible Party: The most common cause of this error is that no responsible party has been assigned to the case. The system requires at least one responsible party to ensure accountability and tracking of the case.
  
  Configuration Issues: There may be configuration settings in the system that enforce the requirement for a responsible party.
  Data Entry Error: During the data entry process, the responsible party field may have been overlooked or incorrectly filled.
  
  
  Solution:
  
  
  Assign a Responsible Party:
  
  Navigate to the case