How To Fix CACSPSCASE016 - At least one member must be identified as the responsible party

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSPSCASE - ICM: Partnerships, Commission Case

• Message number: 016

• Message text: At least one member must be identified as the responsible party

What causes this issue?

To determine the distribution ratios, the distribution rule of the
partnership requires a responsible party for the business. However, no
responsible party is indicated in the primary entry nor through the
method GET_RESPONSIBLE of the logical service <ZK>Partnerships (OTC 42)
</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSPSCASE016 - At least one member must be identified as the responsible party ?

  The SAP error message CACSPSCASE016 indicates that in a particular context (usually related to SAP Customer Activity Repository or SAP CRM), at least one member must be identified as the responsible party for a case or activity. This error typically arises when you are trying to create or update a case, and the system requires that at least one responsible party (such as a user or a team) is assigned to the case.
  Cause:
  
  Missing Responsible Party: The most common cause of this error is that no responsible party has been assigned to the case. The system requires at least one responsible party to ensure accountability and tracking of the case.
  Configuration Issues: There may be configuration settings in the system that enforce the requirement for a responsible party.
  Data Entry Error: During the data entry process, the responsible party field may have been overlooked or incorrectly filled.
  
  Solution:
  
  
  Assign a Responsible Party:
  
  Navigate to the case or activity where the error occurred.
  Look for the section where you can assign responsible parties (this could be labeled as "Responsible Party," "Owner," or similar).
  Select or enter a valid user or team as the responsible party.
  Save the changes and try to proceed again.
  
  
  
  Check Configuration:
  
  If you have the necessary permissions, check the configuration settings related to case management in your SAP system. Ensure that the settings require a responsible party and that they are correctly set up.
  Consult with your SAP administrator or support team if you suspect configuration issues.
  
  
  
  Review User Roles and Authorizations:
  
  Ensure that the user attempting to assign the responsible party has the necessary roles and authorizations to do so. Lack of permissions can sometimes lead to errors in data entry.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on managing cases and responsible parties in your specific SAP environment.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  User Training: Ensure that users are trained on the importance of assigning responsible parties and how to do it correctly within the system.
  System Logs: If the issue persists, check system logs for any additional error messages or warnings that could provide more context about the problem.
  
  If the problem continues after trying these solutions, it may be beneficial to reach out to SAP support for further assistance.