How To Fix CACSPSCASE010 - Unknown direct participant &1 in different partnership

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSPSCASE - ICM: Partnerships, Commission Case

• Message number: 010

• Message text: Unknown direct participant &1 in different partnership

What causes this issue?

There <ZH>must</> be a direct participation (entitlement category 1) for
each alternative partnership transferred to the commission case by an
entitlement group with entitlement category 6.
An alternative partnership specifies the participant with the contract
&V1&. However, that contract is not contained in the alternative
partnership.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSPSCASE010 - Unknown direct participant &1 in different partnership ?

  The SAP error message CACSPSCASE010 indicates that there is an issue with a direct participant in a partnership that is not recognized or is incorrectly configured. This error typically arises in the context of SAP Customer Activity Repository (CAR) or SAP Customer Relationship Management (CRM) systems, particularly when dealing with partnerships and their participants.
  Cause:
  
  Incorrect Configuration: The direct participant specified in the transaction does not exist in the system or is not correctly configured in the partnership.
  Data Inconsistency: There may be inconsistencies in the data related to the partnership or the participants.
  Missing Master Data: The master data for the direct participant may be missing or incomplete.
  Partnership Type: The partnership type may not support the direct participant being referenced.
  
  Solution:
  
  Check Configuration: Verify the configuration of the partnership in the system. Ensure that the direct participant is correctly defined and associated with the appropriate partnership.
  Validate Master Data: Ensure that the master data for the direct participant is complete and correctly maintained. This includes checking for any missing fields or incorrect entries.
  Review Partnership Types: Confirm that the partnership type being used allows for the direct participant in question. If necessary, adjust the partnership type or create a new one that accommodates the participant.
  Data Consistency Check: Run data consistency checks to identify any discrepancies in the partnership and participant data. Correct any inconsistencies found.
  Consult Documentation: Refer to SAP documentation or notes related to partnerships and participants for any specific guidelines or troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to check the configuration of the business partners involved.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message CACSPSCASE010.