How To Fix CACSBAS799 - SAP Extension ICM is not active

CACSBAS799 - Overview

• Message type: E = Error

• Message class: CACSBAS - Commissions: General Service Messages

• Message number: 799

• Message text: SAP Extension ICM is not active

What causes this issue?

SAP Incentives and Commission Management (ICM) is not active in the
system, and therefore, cannot be used productively.

System Response

You can skip this message (warning) in non-productive systems. In
productive systems, however, this message leads to an <ZK>error</>.

How to fix this error?

Get your system administration to check an activation of the ICM
application.

Procedure for System Administrators

If necessary, activate the ICM application using the implementation
guide (IMG).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSBAS799 - SAP Extension ICM is not active ?

  The SAP error message "CACSBAS799 SAP Extension ICM is not active" indicates that the Internet Communication Manager (ICM) is not active in your SAP system. The ICM is responsible for handling HTTP(S) requests and is essential for web-based applications and services in SAP.
  
  Cause:
  
  ICM Not Started: The ICM service may not be started in your SAP instance.
  
  Configuration Issues: There may be configuration issues in the instance profile or the ICM settings.
  System Parameters: The parameters required for ICM to function may not be set correctly.
  System State: The SAP system may be in a state where ICM cannot be activated (e.g., during maintenance or upgrades).
  
  
  Solution:
  
  
  Start ICM:
  
  You can start the ICM using transaction code SMICM. 
  In the ICM monitor, check the status and start the ICM if it is not running.
  
  
  
  Check Instance Profile:
  
  Ensure that the instance profile has the necessary parameters for ICM. You can check the profile parameters using transaction RZ10.
  Look for parameters