How To Fix CACSBAS799 - SAP Extension ICM is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSBAS - Commissions: General Service Messages

• Message number: 799

• Message text: SAP Extension ICM is not active

What causes this issue?

SAP Incentives and Commission Management (ICM) is not active in the
system, and therefore, cannot be used productively.

System Response

You can skip this message (warning) in non-productive systems. In
productive systems, however, this message leads to an <ZK>error</>.

How to fix this error?

Get your system administration to check an activation of the ICM
application.

Procedure for System Administrators

If necessary, activate the ICM application using the implementation
guide (IMG).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSBAS799 - SAP Extension ICM is not active ?

  The SAP error message "CACSBAS799 SAP Extension ICM is not active" indicates that the Internet Communication Manager (ICM) is not active in your SAP system. The ICM is responsible for handling HTTP(S) requests and is essential for web-based applications and services in SAP.
  Cause:
  
  ICM Not Started: The ICM service may not be started in your SAP instance.
  Configuration Issues: There may be configuration issues in the instance profile or the ICM settings.
  System Parameters: The parameters required for ICM to function may not be set correctly.
  System State: The SAP system may be in a state where ICM cannot be activated (e.g., during maintenance or upgrades).
  
  Solution:
  
  
  Start ICM:
  
  You can start the ICM using transaction code SMICM. 
  In the ICM monitor, check the status and start the ICM if it is not running.
  
  
  
  Check Instance Profile:
  
  Ensure that the instance profile has the necessary parameters for ICM. You can check the profile parameters using transaction RZ10.
  Look for parameters like icm/server_port_0 (for HTTP) and icm/HTTP/port (for HTTPS) to ensure they are correctly configured.
  
  
  
  Review ICM Configuration:
  
  In transaction SMICM, navigate to the "Go to" menu and select "Services" to check if the required services are active.
  Ensure that the ICM is configured to listen on the correct ports.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SM21) and the developer traces (transaction ST11) for any errors or warnings related to ICM that might provide more context on why it is not active.
  
  
  
  Restart the SAP System:
  
  If the above steps do not resolve the issue, consider restarting the SAP instance to ensure that all services, including ICM, are initialized correctly.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address specific issues related to ICM activation.
  
  
  
  Related Information:
  
  ICM Documentation: Refer to the official SAP documentation for detailed information on configuring and managing the ICM.
  SAP Community: Engage with the SAP Community forums for discussions and solutions related to ICM issues.
  SAP Support: If the problem persists, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to resolve the "CACSBAS799 SAP Extension ICM is not active" error and ensure that the ICM is functioning correctly in your SAP environment.