How To Fix C5012 - System could not scroll

SAP Error Message - Details

• Message type: E = Error

• Message class: C5 - Master Recipe

• Message number: 012

• Message text: System could not scroll

What causes this issue?

An internal error occurred in scrolling. This error should not occur.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please try to scroll again or use the scrollbar function.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message C5012 - System could not scroll ?

  The SAP error message C5012 "System could not scroll" typically occurs when there is an issue with the display of data in a list or table format within the SAP GUI. This error can arise due to various reasons, including:
  Causes:
  
  Data Volume: The list or table may contain a large volume of data, which can lead to performance issues and scrolling problems.
  Screen Resolution: The resolution or size of the SAP GUI window may not be sufficient to display the data properly.
  SAP GUI Settings: Incorrect settings in the SAP GUI can lead to display issues.
  System Performance: If the SAP system is under heavy load or experiencing performance issues, it may not be able to handle scrolling requests effectively.
  Network Issues: Poor network connectivity can also affect the performance of the SAP GUI, leading to scrolling problems.
  
  Solutions:
  
  Reduce Data Volume: If possible, try to limit the amount of data being displayed by applying filters or selecting a smaller dataset.
  Adjust Screen Resolution: Ensure that your screen resolution is set to a level that can accommodate the SAP GUI. You may also try maximizing the SAP window.
  Check SAP GUI Settings: Review the settings in your SAP GUI. You can reset to default settings or adjust specific parameters related to display and performance.
  System Performance: Check the performance of the SAP system. If it is under heavy load, consider waiting for a less busy time or contacting your system administrator to investigate performance issues.
  Network Connectivity: Ensure that your network connection is stable. If you are on a wireless connection, try switching to a wired connection for better stability.
  Update SAP GUI: Ensure that you are using the latest version of the SAP GUI, as updates may contain fixes for known issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to this error message. SAP frequently releases notes that provide solutions or workarounds for specific problems.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they have found.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to contact your SAP support team for further assistance.