How To Fix BV411 - &1: E-mail could not be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: BV - Customer Measurement

• Message number: 411

• Message text: &1: E-mail could not be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BV411 - &1: E-mail could not be sent ?

  The SAP error message BV411 "&1: E-mail could not be sent" typically indicates that there was an issue with sending an email from the SAP system. This can occur for various reasons, and understanding the cause is essential for troubleshooting. Here are some common causes, potential solutions, and related information:
  Causes:
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  Email Server Issues: The email server itself may be down or experiencing issues.
  Recipient Address Issues: The email address specified may be invalid or incorrectly formatted.
  Authorization Issues: The user or system may not have the necessary permissions to send emails.
  Queue Issues: The email may be stuck in the SAP application queue due to processing errors.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT (SAPconnect) and verify the SMTP settings.
  Ensure that the SMTP server address, port, and other parameters are correctly configured.
  
  
  
  Test Email Sending:
  
  Use the Test function in SCOT to send a test email to verify that the configuration is working.
  
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can reach the email server. You can use tools like ping or telnet to test connectivity.
  
  
  
  Review Email Server Logs:
  
  Check the logs on the email server for any errors or issues that might indicate why the email could not be sent.
  
  
  
  Validate Recipient Addresses:
  
  Ensure that the email addresses being used are valid and correctly formatted.
  
  
  
  Check User Authorizations:
  
  Verify that the user or system has the necessary authorizations to send emails. This can be checked in transaction SU01.
  
  
  
  Monitor Application Queue:
  
  Check the application queue for any stuck emails. You can use transaction SMQ1 (for outbound queues) to monitor and troubleshoot.
  
  
  
  Review SAP Notes:
  
  Check for any relevant SAP Notes that might address known issues or bugs related to email sending.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect settings
  SOST: Outbound emails sent from SAP
  SMQ1/SMQ2: Monitor queues
  SU01: User maintenance
  
  
  
  SAP Notes: Search the SAP Support Portal for notes related to BV411 or email sending issues for specific patches or updates.
  
  
  Documentation: Review SAP documentation on SAPconnect and email configuration for detailed setup instructions.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the BV411 error message in your SAP system.