How To Fix BT609 - Failed to receive scheduling status of external program

SAP Error Message - Details

• Message type: E = Error

• Message class: BT - Background processing messages

• Message number: 609

• Message text: Failed to receive scheduling status of external program

What causes this issue?

When an external program ends, it attempts to send its status to the
requesting SAP system. This status indicates, for example, whether the
program ended with an error or not. This message means that the status
could not be reported.

System Response

Because this message normally involves a background job that controlled
the external program, this job was cancelled.

How to fix this error?

The following responses are possible:
Examine the log of the involved job. It may report the cause of the
error.
You can also examine the system log. It should also contain messages
regarding the cause of the error. In particular, look for messages
referring to CPI-C problems.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BT609 - Failed to receive scheduling status of external program ?

  The SAP error message BT609, which states "Failed to receive scheduling status of external program," typically occurs in the context of background processing or when interfacing with external programs or systems. This error can arise due to various reasons, and understanding the cause is crucial for troubleshooting.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external program, leading to a failure in communication.
  Configuration Errors: Incorrect configuration settings in the SAP system or the external program can prevent successful communication.
  External Program Issues: The external program may not be running, may have crashed, or may not be properly configured to accept requests from SAP.
  Authorization Issues: The user or service account that SAP is using to communicate with the external program may not have the necessary permissions.
  Timeouts: If the external program takes too long to respond, the SAP system may time out and generate this error.
  Resource Limitations: Insufficient resources (CPU, memory, etc.) on the server running the external program can lead to failures in processing requests.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the SAP system and the external program. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the configuration settings in both SAP and the external program. Ensure that all parameters are correctly set and that the external program is configured to accept requests from SAP.
  Monitor External Program: Check the status of the external program. Ensure it is running and functioning correctly. Look for any logs or error messages in the external program that might indicate issues.
  Check Authorizations: Ensure that the user or service account used by SAP has the necessary permissions to access the external program.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings in the SAP system or the external program to allow for longer processing times.
  Resource Monitoring: Monitor the resource usage on the server running the external program. If resources are low, consider optimizing the program or upgrading the server.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error. SAP frequently updates its knowledge base with solutions to common problems.
  Logs: Review the SAP application logs (transaction SLG1) and the logs of the external program for any additional error messages or warnings that could provide more context.
  Documentation: Refer to the documentation for both SAP and the external program for specific configuration and troubleshooting guidelines.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or the support team for the external program for further assistance.