How To Fix BT564 - Unknown time zone

SAP Error Message - Details

• Message type: E = Error

• Message class: BT - Background processing messages

• Message number: 564

• Message text: Unknown time zone

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message BT564 - Unknown time zone ?

  The SAP error message BT564 "Unknown time zone" typically occurs when the system encounters a time zone that it does not recognize or that is not properly configured. This can happen in various scenarios, such as when dealing with date and time fields, scheduling jobs, or when users are in different time zones.
  Causes:
  
  Incorrect Time Zone Configuration: The time zone may not be defined in the SAP system or may have been incorrectly configured.
  Missing Time Zone Data: The necessary time zone data may not be loaded or may be outdated.
  User Profile Settings: The user profile may have an invalid or unsupported time zone setting.
  System Settings: The system may not have the latest updates or patches that include the necessary time zone definitions.
  
  Solutions:
  
  
  Check Time Zone Configuration:
  
  Go to transaction code STZAC to check the time zone settings in the system.
  Ensure that the time zone in question is defined and correctly configured.
  
  
  
  Update Time Zone Data:
  
  If the time zone is missing, you may need to update the time zone data. This can be done by applying the latest support packages or patches from SAP.
  Use transaction code SNOTE to check for any relevant notes that may address time zone issues.
  
  
  
  User Profile Settings:
  
  Check the user profile settings for the affected user. You can do this by going to transaction code SU01 and reviewing the user’s parameters.
  Ensure that the time zone is set to a valid and recognized value.
  
  
  
  System Time Zone Settings:
  
  Check the system-wide time zone settings using transaction code RZ10 or RZ11 to ensure that the default time zone is set correctly.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may provide additional guidance or fixes related to the BT564 error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above configurations, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for time zone management and configuration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Check system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the cause of the BT564 "Unknown time zone" error in your SAP system.