How To Fix BP738 - No agent could be determined for the message to be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: BP - Budgeting and planning

• Message number: 738

• Message text: No agent could be determined for the message to be sent

What causes this issue?

Availability control is so configured that a message is sent to the
responsible person if an excessive funds commitment is entered.
The system could not find an Office user.

System Response

Availability control switches to the next action up - that is, it
generates an error message instead of a warning and a Mail.

How to fix this error?

Have a responsible person entered for the object with a budget.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BP738 - No agent could be determined for the message to be sent ?

  The SAP error message BP738 ("No agent could be determined for the message to be sent") typically occurs in the context of SAP Business Workflow or SAP Business Process Management (BPM) when the system is unable to identify a suitable agent (user or group) to handle a task or message. This can happen for various reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Missing Agent Assignment: The workflow task does not have an assigned agent or the agent assignment is not correctly configured.
  Incorrect Workflow Configuration: The workflow definition may not have the necessary conditions or rules to determine the agent.
  User Status: The user who is supposed to be the agent may be inactive or not authorized to receive the task.
  Organizational Structure Issues: The organizational structure may not be correctly set up, leading to issues in determining the agent.
  Role Assignment: The user may not have the required roles or authorizations to be assigned as an agent for the task.
  
  Solutions:
  
  
  Check Agent Assignment:
  
  Go to the workflow definition and check if the agent assignment is correctly configured. Ensure that the task has a valid agent assignment.
  Use transaction code SWDD to access the workflow builder and verify the agent assignment.
  
  
  
  Review Workflow Configuration:
  
  Ensure that the workflow is correctly configured to determine the agent based on the defined rules. Check the conditions and decision points in the workflow.
  
  
  
  User Status Verification:
  
  Check the status of the user who is supposed to be the agent. Ensure that the user is active and has the necessary authorizations.
  Use transaction code SU01 to check user details and status.
  
  
  
  Organizational Structure:
  
  Verify that the organizational structure is correctly set up in the system. Ensure that the relevant positions and roles are correctly assigned.
  Use transaction code PPOME to check the organizational structure.
  
  
  
  Role and Authorization Check:
  
  Ensure that the user has the necessary roles and authorizations to be assigned as an agent. You can check this using transaction code PFCG.
  
  
  
  Testing and Debugging:
  
  If the issue persists, consider debugging the workflow to identify where the agent determination is failing. Use transaction code SWI1 to analyze workflow instances and check for errors.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  Documentation: Refer to the SAP Help Portal for documentation on workflow configuration and agent determination.
  Community Forums: Engage with the SAP Community or forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the BP738 error and implement the necessary solutions to resolve it.