How To Fix BOM629 - Browser can not be displayed correctly

SAP Error Message - Details

• Message type: E = Error

• Message class: BOM - BOMs (2)

• Message number: 629

• Message text: Browser can not be displayed correctly

INCLUDE NA_SYSAD2

Procedure for System Administrators

A error occured in the display of the control. Check that you are
working with the correct version of the SAPGUI.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BOM629 - Browser can not be displayed correctly ?

  The SAP error message BOM629, which states "Browser cannot be displayed correctly," typically indicates an issue with the way the SAP application is rendering in the web browser. This can be due to various reasons, including browser compatibility issues, incorrect settings, or problems with the SAP GUI for HTML.
  Causes:
  
  Browser Compatibility: The version of the web browser being used may not be fully compatible with the SAP application.
  Browser Settings: Certain settings in the browser, such as security settings, pop-up blockers, or JavaScript being disabled, can prevent the application from displaying correctly.
  Cache and Cookies: Corrupted cache or cookies can lead to display issues.
  SAP GUI for HTML Issues: If you are using the SAP GUI for HTML, there may be issues with the configuration or version.
  Network Issues: Slow or unstable network connections can also affect how the application is rendered.
  
  Solutions:
  
  
  Check Browser Compatibility:
  
  Ensure that you are using a supported browser version as per SAP's guidelines. Commonly supported browsers include Google Chrome, Mozilla Firefox, and Microsoft Edge.
  If using Internet Explorer, ensure that it is in compatibility mode if required.
  
  
  
  Adjust Browser Settings:
  
  Enable JavaScript and ensure that pop-up blockers are disabled for the SAP site.
  Check security settings and add the SAP site to trusted sites if necessary.
  
  
  
  Clear Cache and Cookies:
  
  Clear the browser cache and cookies to remove any corrupted data that may be causing the issue.
  Restart the browser after clearing the cache.
  
  
  
  Update SAP GUI for HTML:
  
  Ensure that you are using the latest version of the SAP GUI for HTML. Check with your SAP administrator for updates or patches.
  
  
  
  Check Network Connection:
  
  Ensure that your internet connection is stable and that there are no network issues affecting the performance of the SAP application.
  
  
  
  Try a Different Browser:
  
  If the issue persists, try accessing the SAP application using a different web browser to see if the problem is browser-specific.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to BOM629 or browser compatibility. SAP frequently updates their knowledge base with solutions to common problems.
  SAP Community: Engage with the SAP Community forums to see if other users have experienced similar issues and what solutions they found effective.
  IT Support: If the problem continues, consider reaching out to your IT support team or SAP administrator for further assistance.
  
  By following these steps, you should be able to resolve the BOM629 error and ensure that the SAP application displays correctly in your browser.