How To Fix BOE_MESSAGE251 - Customerá&1 mustábe the same as endorsee

SAP Error Message - Details

• Message type: E = Error

• Message class: BOE_MESSAGE -

• Message number: 251

• Message text: Customerá&1 mustábe the same as endorsee

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BOE_MESSAGE251 - Customerá&1 mustábe the same as endorsee ?

  The SAP error message BOE_MESSAGE251, which states "Customer &1 must be the same as endorsee," typically occurs in the context of business transactions involving endorsements, such as in financial services or insurance. This error indicates that there is a mismatch between the customer information and the endorsee information in a transaction.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Data Entry Error: The customer and endorsee fields have been filled with different values, which is not allowed by the system's validation rules.
  Configuration Issue: The system may be configured to require that the customer and endorsee must always be the same for certain types of transactions.
  Business Logic: The business process may dictate that the endorsee must be the same as the customer for compliance or operational reasons.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  Verify Data Entry: Check the transaction details to ensure that the customer and endorsee fields are filled correctly. They should match if the business rules require them to be the same.
  Update Records: If the endorsee is supposed to be the same as the customer, update the endorsee field to match the customer information.
  Consult Documentation: Review any relevant business process documentation or system configuration settings to understand why this restriction is in place.
  Contact Support: If you believe the error is incorrect or if you need further assistance, contact your SAP support team or system administrator for help.
  
  Related Information:
  
  Transaction Context: This error is often encountered in transactions related to insurance policies, financial agreements, or any scenario where endorsements are applicable.
  SAP Notes: Check SAP Notes or the SAP Knowledge Base for any specific notes related to this error message for additional guidance or patches.
  User Training: Ensure that users are trained on the correct procedures for entering customer and endorsee information to minimize the occurrence of this error.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.