How To Fix BG028 - Master warranty & locked by &

SAP Error Message - Details

• Message type: E = Error

• Message class: BG - Warranty processing

• Message number: 028

• Message text: Master warranty & locked by &

What causes this issue?

The master warranty number you requested is already locked by another
user.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BG028 - Master warranty & locked by & ?

  The SAP error message BG028, which states "Master warranty & locked by &," typically occurs in the context of warranty management within SAP. This error indicates that a specific warranty master record is currently locked by another user or process, preventing you from making changes or accessing it.
  Cause:
  
  Concurrent Access: Another user is currently editing or processing the warranty master record.
  System Lock: The system may have a lock on the record due to a previous transaction that has not been completed or released.
  Background Jobs: A background job may be running that is accessing the warranty master record, causing it to be locked.
  
  Solution:
  
  Check User Locks: Use transaction code SM12 to check for user locks. You can see which user is locking the record and, if necessary, you can ask that user to release the lock.
  Wait and Retry: If the lock is temporary, waiting for a few moments and then retrying the operation may resolve the issue.
  Identify Background Jobs: Use transaction code SM37 to check for any background jobs that might be running and locking the record. If you find a job that is causing the lock, you may need to wait for it to complete or contact the job owner.
  Contact SAP Basis Team: If you are unable to resolve the lock, it may be necessary to contact your SAP Basis team for assistance. They can help identify the cause of the lock and take appropriate action.
  Review Custom Code: If you have custom developments that interact with warranty management, review them to ensure they are not causing locks inadvertently.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (User Locks), SM37 (Job Monitoring), and SE11 (Data Dictionary) for further investigation.
  SAP Notes: Check SAP Notes for any known issues or patches related to warranty management and locking issues.
  Documentation: Review SAP documentation on warranty management to understand how locks are managed and best practices for avoiding them.
  
  By following these steps, you should be able to identify the cause of the BG028 error and take appropriate action to resolve it.