How To Fix BCOMEC028 - Wait state ended since gateway shut down

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 028

• Message text: Wait state ended since gateway shut down

What causes this issue?

Wait mode was terminated because the external software component is
deactivated.
Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC028 - Wait state ended since gateway shut down ?

  The SAP error message BCOMEC028 indicates that a wait state has ended because the gateway has shut down. This typically occurs in scenarios where a communication process is interrupted due to the SAP gateway being unavailable. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Gateway Shutdown: The SAP gateway process may have been stopped or crashed, leading to the termination of ongoing communication sessions.
  Network Issues: Network connectivity problems can cause the gateway to become unreachable.
  Resource Limitations: The server may be experiencing resource constraints (CPU, memory) that lead to the gateway process being terminated.
  Configuration Issues: Incorrect configuration settings in the SAP system or the network can lead to gateway failures.
  System Maintenance: Scheduled maintenance or updates may have caused the gateway to be temporarily unavailable.
  
  Solutions:
  
  Restart the Gateway: If the gateway has been shut down, restart it. This can usually be done through the SAP Management Console (SAP MMC) or by using command line tools.
  Check System Logs: Review the system logs (transaction SM21) and gateway logs (dev_gw) for any errors or warnings that could provide more context on why the gateway shut down.
  Network Connectivity: Ensure that there are no network issues affecting the connection to the SAP gateway. Check firewalls, routers, and network configurations.
  Resource Monitoring: Monitor the server resources to ensure that there are sufficient CPU and memory available. If resource constraints are identified, consider optimizing the system or upgrading hardware.
  Configuration Review: Verify the configuration settings for the SAP gateway in the instance profile and ensure they are correct.
  Check for Updates: Ensure that the SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or related issues.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SMGW (Gateway Monitor) to check the status of the gateway and SM21 (System Log) to view logs for errors.
  SAP Documentation: Refer to the official SAP documentation for detailed information on gateway configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve SAP support for further assistance.