How To Fix BCOM_R_AGENTGROUP010 - The agent group '&1' does not contain any agents

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_R_AGENTGROUP - Business Communication: Messages for Rule-Based Routing

• Message number: 010

• Message text: The agent group '&1' does not contain any agents

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_R_AGENTGROUP010 - The agent group '&1' does not contain any agents ?

  The SAP error message BCOM_R_AGENTGROUP010 indicates that the specified agent group does not contain any agents. This error typically occurs in the context of SAP Business Communication Management (BCM) or similar modules where agent groups are used to manage communication routing.
  
  Cause:
  
  Empty Agent Group: The most straightforward cause is that the agent group specified in the error message is indeed empty, meaning no agents have been assigned to it.
  
  Configuration Issues: There may be a misconfiguration in the agent group settings or the agents themselves.
  Data Deletion: Agents may have been deleted or removed from the group after the group was created.
  Authorization Issues: The user may not have the necessary authorizations to view or access the agents in the group.
  
  
  Solution:
  
  
  Check Agent Group Configuration:
  
  Navigate to the agent group configuration in the SAP system.
  Verify that the agent group specified in the error message is correctly set up and contains agents.
  
  
  
  Add Agents to the Group:
  
  If the