How To Fix BCOM_R404 - Rule contains attributes that are no longer supported in the scenario

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_R - Business Communication: Messages for Rule-Based Routing

• Message number: 404

• Message text: Rule contains attributes that are no longer supported in the scenario

What causes this issue?

A rule is generated when agent determination via router is used. The
attributes that are to be used for routing are stored as container
elements in this rule. The scenario that is used for routing was
changed and some of the attributes stored in the rule are no longer
supported.

System Response

These attributes are ignored during routing, that is, they do not
influence agent determination.

How to fix this error?

To remove the attributes from the rule, select the step and call the
wizard for maintaining the routing settings. The attributes that are no
longer supported are recognized and deleted.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_R404 - Rule contains attributes that are no longer supported in the scenario ?

  The SAP error message BCOM_R404 indicates that a rule in your Business Configuration (BCOM) contains attributes that are no longer supported in the current scenario. This typically occurs when there have been updates or changes in the system that render certain attributes obsolete or incompatible with the current configuration.
  Cause:
  
  System Updates: The error may arise after an upgrade or patch where certain attributes in the rules have been deprecated.
  Configuration Changes: Changes in the business scenario or configuration settings that affect the validity of the existing rules.
  Obsolete Attributes: The attributes used in the rule may have been removed or replaced in the newer version of the software.
  
  Solution:
  
  Review the Rule: Check the specific rule that is causing the error. Identify which attributes are no longer supported.
  Update the Rule: Modify the rule to remove or replace the unsupported attributes with the current valid attributes. This may involve:
  
  Consulting the documentation for the latest version of SAP to understand the changes.
  Using the SAP Business Configuration workbench to adjust the rules.
  
  
  Testing: After making changes, test the configuration to ensure that the rule now works as intended without errors.
  Consult SAP Notes: Look for any relevant SAP Notes that may provide guidance on this specific error or related changes in the system.
  Seek Help from SAP Support: If you are unable to resolve the issue, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for the specific module you are working with to understand the changes in attributes and rules.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Change Logs: Check the change logs or release notes for the version of SAP you are using to identify any changes that might have led to this error.
  
  By following these steps, you should be able to identify the cause of the BCOM_R404 error and implement a solution to resolve it.