How To Fix BCOM_R401 - Agent determination using routers can only be started for activities

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_R - Business Communication: Messages for Rule-Based Routing

• Message number: 401

• Message text: Agent determination using routers can only be started for activities

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_R401 - Agent determination using routers can only be started for activities ?

  The SAP error message BCOM_R401 indicates that there is an issue with agent determination in the context of using routers for activities. This error typically arises when the system is trying to determine an agent for a business process, but the configuration is not set up correctly to allow for this determination.
  Cause:
  
  Incorrect Configuration: The error often occurs when the system is not configured to use routers for the specific activity or process you are trying to execute.
  Missing Activity Type: The activity you are trying to process may not be defined as an activity that can use agent determination via routers.
  Router Settings: The router settings may not be properly defined or activated in the system.
  Business Object Type: The business object type you are working with may not support agent determination through routers.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the transaction code SWETYPV (Workflow Event Type) and ensure that the event type is correctly configured for the activity you are working with.
  Verify that the router settings are correctly defined in the relevant customizing settings (transaction code SPRO).
  
  
  
  Define Activity Types:
  
  Ensure that the activity type you are trying to use is defined in the system and is set up to allow for agent determination.
  Check the settings in the transaction code PFTC (Task Maintenance) to ensure that the task is correctly configured.
  
  
  
  Review Router Settings:
  
  Check the router settings in the transaction code SWU3 (Automatic Workflow Customizing) to ensure that the router is activated and configured correctly.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to agent determination and routers to ensure that you are following the correct procedures.
  
  
  
  Testing:
  
  After making changes, test the process again to see if the error persists. You may also want to check the workflow logs for additional details on the error.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SWETYPV: Workflow Event Type
  PFTC: Task Maintenance
  SWU3: Automatic Workflow Customizing
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis or Workflow team for further investigation.