How To Fix BCOM_R009 - The destination '&1 (&2)' is also used in the scenario '&3'

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_R - Business Communication: Messages for Rule-Based Routing

• Message number: 009

• Message text: The destination '&1 (&2)' is also used in the scenario '&3'

What causes this issue?

A destination should only be used in one scenario. Otherwise, there is
a risk that a router cannot uniquely assign an incoming communication
request (for example, a telephone call or e-mail) to a scenario.
If the scenarios that contain the same destination download on
different servers, the problem does not exist.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_R009 - The destination '&1 (&2)' is also used in the scenario '&3' ?

  The SAP error message BCOM_R009 indicates that there is a conflict with the destination configuration in the context of a business communication scenario. This error typically arises when a destination (like an RFC destination or a communication channel) is being used in multiple scenarios, which can lead to ambiguity or conflicts in processing.
  Cause:
  
  Multiple Usage: The destination specified in the error message is being used in more than one scenario. This can happen if the same destination is configured for different communication scenarios, leading to potential conflicts in routing or processing.
  Configuration Issues: There may be misconfigurations in the business communication setup, where the same destination is inadvertently assigned to multiple scenarios.
  
  Solution:
  
  Review Destination Usage: Check the configuration of the destination mentioned in the error message. Identify all the scenarios where this destination is being used.
  Modify Scenarios: If the destination is indeed used in multiple scenarios, consider modifying the configuration:
  
  Create a new destination for one of the scenarios to avoid conflicts.
  Ensure that each scenario has a unique destination if they require different processing.
  
  
  Update Configuration: After making changes, ensure that you update the relevant configurations in the SAP system and test the scenarios to confirm that the error is resolved.
  Consult Documentation: Refer to SAP documentation or guides related to Business Communication Management (BCM) or the specific module you are working with for best practices on destination configuration.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Use transaction codes like SM59 (for RFC destinations) or SICF (for HTTP services) to review and manage your destination configurations.
  Logs and Traces: Analyze logs and traces to get more context on when and why the error occurs, which can help in troubleshooting.
  
  If the issue persists after following these steps, consider reaching out to SAP support or your internal SAP team for further assistance.