How To Fix BCOM_R002 - The routing scenario does not exist in the database

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_R - Business Communication: Messages for Rule-Based Routing

• Message number: 002

• Message text: The routing scenario does not exist in the database

What causes this issue?

A scenario with the ID '&V1&' does not exist on the database.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select an entry from the list of existing scenarios.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_R002 - The routing scenario does not exist in the database ?

  The SAP error message BCOM_R002 indicates that the routing scenario you are trying to use does not exist in the database. This error typically occurs in the context of SAP Business Communication Management (BCM) or related modules where routing scenarios are defined for call handling or other communication processes.
  Cause:
  
  Missing Routing Scenario: The routing scenario you are trying to access has not been created or is not available in the database.
  Incorrect Configuration: The routing scenario may have been incorrectly configured or deleted.
  Authorization Issues: The user may not have the necessary permissions to access the routing scenario.
  Database Issues: There may be issues with the database connection or data integrity that prevent the routing scenario from being recognized.
  
  Solution:
  
  
  Check Routing Scenario Configuration:
  
  Navigate to the configuration settings for routing scenarios in your SAP system.
  Verify that the routing scenario you are trying to use is defined and active.
  
  
  
  Create or Restore Routing Scenario:
  
  If the routing scenario does not exist, you may need to create it. This typically involves defining the parameters and rules for the routing scenario.
  If it was deleted, check if there is a backup or a way to restore it.
  
  
  
  Review User Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the routing scenario.
  You may need to consult with your SAP security team to adjust user roles and permissions.
  
  
  
  Database Integrity Check:
  
  If you suspect database issues, perform a check on the database to ensure that it is functioning correctly.
  You may need to consult with your database administrator for assistance.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on routing scenarios and their configuration.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing routing scenarios, such as SPRO for configuration.
  SAP Notes: Check SAP Notes for any known issues or patches related to the BCOM_R002 error.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.