How To Fix AV571 - Gateway error: Confirmation record was not forwarded by gateway

SAP Error Message - Details

• Message type: E = Error

• Message class: AV - Decentral Order Control DASS

• Message number: 571

• Message text: Gateway error: Confirmation record was not forwarded by gateway

What causes this issue?

Problem between basis and gateway

System Response

Transfer termination with error code

How to fix this error?

Check gateway function

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AV571 - Gateway error: Confirmation record was not forwarded by gateway ?

  The SAP error message AV571, which states "Gateway error: Confirmation record was not forwarded by gateway," typically occurs in the context of SAP's Advanced Planning and Optimization (APO) or when dealing with the SAP Gateway. This error indicates that there was an issue with the communication between the SAP system and the gateway, preventing the confirmation record from being processed correctly.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the gateway.
  Gateway Configuration: The SAP Gateway may not be configured correctly, leading to communication failures.
  System Load: High system load or performance issues can cause timeouts or failures in processing requests.
  Authorization Issues: The user or system may not have the necessary authorizations to send or receive confirmation records.
  Data Issues: There may be issues with the data being sent, such as missing or incorrect information.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the SAP system and the gateway. You can use tools like ping or traceroute to diagnose connectivity problems.
  Review Gateway Configuration: Verify the configuration settings of the SAP Gateway. Ensure that the gateway is properly set up to handle the requests being sent from the SAP system.
  Monitor System Performance: Check the performance of the SAP system and the gateway. If the system is under heavy load, consider optimizing performance or scheduling tasks during off-peak hours.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to send and receive confirmation records. Review the roles and permissions assigned to the user.
  Examine Data Integrity: Review the data being sent to ensure it is complete and correct. Look for any missing fields or incorrect values that could cause the gateway to reject the confirmation record.
  Review Logs: Check the SAP system logs (transaction SM21) and the gateway logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SMGW (Gateway Monitor) to check the status of the gateway and SM21 (System Log) to review logs for errors.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the specific module you are working with (e.g., APO, ERP) for any known issues or configuration guidelines related to the gateway.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.