How To Fix AQ962 - InfoSet & cannot be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: AQ - Message texts for SAP Query

• Message number: 962

• Message text: InfoSet & cannot be locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message AQ962 - InfoSet & cannot be locked ?

  The SAP error message AQ962, which states "InfoSet & cannot be locked," typically occurs when there is an attempt to modify or access an InfoSet that is currently being used or locked by another user or process. This can happen in various scenarios, such as when multiple users are trying to edit the same InfoSet simultaneously or when a background job is running that locks the InfoSet.
  Causes:
  
  Concurrent Access: Another user or process is currently accessing or modifying the InfoSet.
  Background Jobs: A background job may be running that locks the InfoSet for processing.
  Database Locks: There may be database-level locks that prevent access to the InfoSet.
  Transaction Issues: If a previous transaction did not complete properly, it might leave the InfoSet in a locked state.
  
  Solutions:
  
  Wait and Retry: If the InfoSet is locked by another user or process, wait for a while and then try again.
  Check Active Sessions: Use transaction codes like SM12 (to check for locks) or SM21 (to check system logs) to identify if another user or process is holding a lock on the InfoSet.
  Release Locks: If you identify a lock that is no longer needed, you can release it using transaction SM12. However, be cautious when doing this, as it may affect other users.
  Check Background Jobs: Use transaction SM37 to check if there are any background jobs that might be locking the InfoSet. If necessary, you can stop the job if it is safe to do so.
  Contact Basis Team: If you are unable to resolve the issue, it may be necessary to contact your SAP Basis team for assistance, as they can help identify and resolve locking issues at the database level.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to view and manage locks), SM21 (to view system logs), and SM37 (to monitor background jobs).
  User Permissions: Ensure that you have the necessary permissions to access and modify the InfoSet.
  Documentation: Refer to SAP documentation or support notes for more detailed information on handling locking issues and best practices for managing InfoSets.
  
  By following these steps, you should be able to diagnose and resolve the AQ962 error in SAP.