How To Fix AM728 - The P.O. box postal code &1 must have a length of &2 or &3

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 728

• Message text: The P.O. box postal code &1 must have a length of &2 or &3

INCLUDE ADDR_MSG_POSTAL_CODE_PT_001

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message AM728 - The P.O. box postal code &1 must have a length of &2 or &3 ?

  The SAP error message AM728 indicates that there is an issue with the postal code format for a P.O. Box address in the system. Specifically, it states that the postal code must have a length of either a specified value (&2) or an alternative value (&3). This error typically arises when the postal code entered does not conform to the expected length defined in the system settings.
  Cause:
  
  Incorrect Postal Code Length: The postal code entered for the P.O. Box does not match the required length as defined in the configuration settings of the SAP system.
  Configuration Settings: The system may have specific settings for postal codes based on country or region, and the entered postal code does not meet these criteria.
  Data Entry Error: There may have been a typographical error or incorrect data entry when inputting the postal code.
  
  Solution:
  
  Verify Postal Code: Check the postal code you have entered for the P.O. Box. Ensure that it is correct and matches the expected format for the specific country or region.
  Check Configuration Settings: If you have access to the configuration settings, verify the postal code length requirements for the relevant country. This can usually be found in the customizing settings under Logistics or Master Data.
  Adjust Input: If the postal code is too short or too long, adjust it to meet the required length. If you are unsure of the correct postal code, consult a postal service or relevant authority for the correct format.
  Consult Documentation: Review any relevant SAP documentation or help files that pertain to address management and postal code requirements.
  Contact Support: If the issue persists after verifying the postal code and configuration settings, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Country-Specific Postal Code Formats: Different countries have different postal code formats. Ensure that you are using the correct format for the country associated with the P.O. Box.
  SAP Master Data Management: Understanding how SAP handles address data and postal codes can help prevent similar issues in the future.
  User Training: Providing training for users on how to correctly enter address information can help reduce data entry errors.
  
  By following these steps, you should be able to resolve the AM728 error and ensure that the postal code for the P.O. Box is correctly formatted.