How To Fix AM721 - The postal code &1 must have a length of between &2 and &3


SAP Error Message - Details

  • Message type: E = Error

  • Message class: AM - Business Address Services

  • Message number: 721

  • Message text: The postal code &1 must have a length of between &2 and &3

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  • INCLUDE ADDR_MSG_POSTAL_CODE_PA_001

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.


    Error message extract from SAP system. Copyright SAP SE.


Smart SAP Assistant

  • What is the cause and solution for SAP error message AM721 - The postal code &1 must have a length of between &2 and &3 ?

    The SAP error message AM721 indicates that the postal code entered does not meet the required length criteria. This error typically arises when the postal code field in a master data record (such as a customer or vendor record) is filled with a value that is either too short or too long based on the configuration settings in the SAP system.

    Cause:

    1. Incorrect Postal Code Length: The postal code entered does not conform to the expected length defined in the system settings. For example, if the system expects a postal code to be between 5 and 10 characters, and the entered postal code is only 4 characters or 11 characters long, this error will occur.
    2. Configuration Settings: The length requirements for postal codes can be configured in the SAP system, and they may vary based on country-specific settings.
    3. Data Entry Error: The user may have mistakenly entered an incorrect postal code.

    Solution:

    1. Check the Postal Code: Verify the postal code you are trying to enter. Ensure that it is valid and conforms to the expected length.
    2. Refer to Country-Specific Guidelines: Different countries have different postal code formats. Make sure you are using the correct format for the specific country.
    3. Adjust Configuration (if necessary): If you have the necessary authorizations, you can check the configuration settings for postal codes in the SAP system. This can typically be done in the customizing settings (transaction code SPRO) under:
      • Logistics > Logistics General > Address Management > Define Postal Code Lengths.
      • Ensure that the length settings for the relevant country are correctly defined.
    4. Consult with IT or SAP Support: If you are unable to resolve the issue, it may be necessary to consult with your IT department or SAP support team for further assistance.

    Related Information:

    • Transaction Codes: You may need to use transaction codes like SE11 (Data Dictionary) or SPRO (Customizing) to check or modify the relevant settings.
    • Documentation: Refer to SAP Help documentation for more details on address management and postal code settings.
    • User Training: Ensure that users are trained on the correct formats for entering postal codes to minimize data entry errors.

    By following these steps, you should be able to resolve the AM721 error and successfully enter the postal code in the SAP system.

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