How To Fix AM329 - Serial number & in comment not used in communication type &

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 329

• Message text: Serial number & in comment not used in communication type &

What causes this issue?

You tried to create a communication note for a note number which is not
yet used for any communication address of the associated communication
type. This is also the case when communication addresses are created
with notes, but only the notes reach the creation module because of an
error.

System Response

The note is ignored.

How to fix this error?

Ensure that the serial numbers of the notes to be inserted are used in
the associated communication data.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AM329 - Serial number & in comment not used in communication type & ?

  The SAP error message AM329 typically indicates an issue related to serial number management in the Asset Management module. This error occurs when a serial number is not being utilized correctly in the context of a specific communication type, which can happen during various transactions involving asset management, such as transfers, retirements, or adjustments.
  Cause:
  
  Incorrect Serial Number Assignment: The serial number may not be assigned to the asset correctly or may not be linked to the communication type being used.
  Missing Serial Number in Master Data: The serial number might not exist in the system for the asset in question.
  Incompatible Communication Type: The communication type being used may not support the serial number or may not be configured to handle it.
  Configuration Issues: There may be configuration settings in the system that prevent the serial number from being recognized in the specified context.
  
  Solution:
  
  Check Serial Number Assignment: Verify that the serial number is correctly assigned to the asset in question. You can do this by checking the asset master data.
  Validate Serial Number Existence: Ensure that the serial number exists in the system and is active. You can check this in the serial number management section of the asset.
  Review Communication Type: Check the communication type being used in the transaction. Ensure that it is compatible with the serial number and that it is configured correctly in the system.
  Configuration Review: If necessary, review the configuration settings related to serial number management and communication types in the SAP system. This may involve consulting with your SAP Basis or configuration team.
  Transaction Logs: Look at the transaction logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the AM329 error message. SAP frequently updates its knowledge base with solutions for common errors.
  Documentation: Review the SAP documentation related to Asset Management and Serial Number Management for best practices and guidelines.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or a consultant who specializes in SAP Asset Management for further assistance.