How To Fix AM327 - Communication type & serial numbers not specified in insert mode

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 327

• Message text: Communication type & serial numbers not specified in insert mode

What causes this issue?

Only some or no serial numbers were specified for the communication
addresses or their comments, which were flagged for insertion.

System Response

As the serial number is used as the key, the system can only determine
the assignment of the new communication addresses to their comments
from their sequence, so for example the first telephone number comment
in German which is flagged for insertion, is assigned to the first
telephone number which is flagged for insertion. The third English fax
number comment which is flagged for insertion is assigned to the third
English fax number which is flagged for insertion.
Any partially but not completely specified serial numbers are ignored.

How to fix this error?

If you do not want the assignment to be determined by the sequence,
maintain the serial numbers in the communication addresses to be
inserted and their comments. Avoid conflicts with serial numbers
already used for existing communication addresses in the database.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AM327 - Communication type & serial numbers not specified in insert mode ?

  The SAP error message AM327, which states "Communication type & serial numbers not specified in insert mode," typically occurs in the context of Asset Accounting (FI-AA) when you are trying to create or modify asset master records. This error indicates that the system expects certain communication types and serial numbers to be specified, but they are missing in the insert mode.
  Cause:
  
  Missing Data: The error usually arises when you are trying to create a new asset master record, and the required fields for communication type and serial numbers are not filled in.
  Configuration Issues: There may be configuration settings in the Asset Accounting module that require these fields to be populated for certain asset classes or types.
  Data Entry Errors: Users may inadvertently skip these fields during data entry.
  
  Solution:
  
  
  Check Required Fields: Ensure that you fill in the required fields for communication type and serial numbers when creating or modifying the asset master record. 
  
  Navigate to the asset master record creation screen and look for the fields related to communication type and serial numbers.
  
  
  
  Review Asset Class Configuration: 
  
  Go to the configuration settings for Asset Accounting (Transaction code: OAOA or OAYZ) and check if the asset class you are working with has mandatory fields set for communication type and serial numbers.
  If these fields are not required for your business process, you may need to adjust the configuration to make them optional.
  
  
  
  Consult Documentation: Review the SAP documentation or help files related to Asset Accounting to understand the specific requirements for the asset class you are working with.
  
  
  User Training: Ensure that users are trained on the correct procedures for entering asset data, including the importance of filling in all required fields.
  
  
  Debugging: If the issue persists, consider debugging the transaction to see if there are any underlying issues or custom validations that might be causing the error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as AS01 (Create Asset), AS02 (Change Asset), and AS03 (Display Asset) to navigate through asset management tasks.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for AM327 in the SAP Support Portal.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the AM327 error and successfully create or modify asset master records in SAP.