How To Fix AM268 - Person address not deleted; first address, other reference to person

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 268

• Message text: Person address not deleted; first address, other reference to person

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message AM268 - Person address not deleted; first address, other reference to person ?

  The SAP error message AM268 ("Person address not deleted; first address, other reference to person") typically occurs when you attempt to delete an address associated with a person in the SAP system, but the system prevents the deletion because the address is still being referenced elsewhere. This is a common issue in SAP systems that manage personnel data, such as SAP Human Capital Management (HCM).
  Cause:
  
  Primary Address: The address you are trying to delete is marked as the primary address for the person. SAP does not allow the deletion of a primary address without first changing the primary address to another one.
  References: The address may be referenced in other records or transactions, such as payroll, benefits, or other personnel-related data.
  Data Integrity: SAP enforces data integrity rules to ensure that no critical information is lost or orphaned, which is why it prevents the deletion of addresses that are still in use.
  
  Solution:
  
  Change Primary Address: If the address is the primary address, you need to change the primary address to another valid address before attempting to delete it. This can usually be done in the address management section of the personnel data.
  Check References: Investigate if the address is being referenced in other areas of the system. You may need to review related records or transactions that might be using this address.
  Delete References: If the address is referenced elsewhere, you may need to delete or update those references before you can delete the address.
  Use Transaction Codes: Use transaction codes like PA30 (Maintain HR Master Data) to manage personnel data and addresses. You can also use PA20 (Display HR Master Data) to check the current status of the address.
  Consult Documentation: Refer to SAP documentation or your organization's SAP support team for specific steps related to your version of SAP and any customizations that may be in place.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or additional guidance related to this error message.
  User Permissions: Ensure that you have the necessary permissions to make changes to personnel data and addresses.
  Testing in Development: If possible, test the deletion process in a development or sandbox environment before applying changes in the production environment to avoid unintended data loss.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth assistance.