How To Fix AM197 - Contact person data was also changed for this person

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 197

• Message text: Contact person data was also changed for this person

What causes this issue?

You want to cancel a data change, but you have also made changes to
thisperson as contact person, which you may not want to cancel, in the
same work unit.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You can only cancel the changes to either the person or the contact
person.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AM197 - Contact person data was also changed for this person ?

  The SAP error message AM197, which states "Contact person data was also changed for this person," typically occurs in the context of managing contact person data within the SAP system, particularly in modules related to customer or vendor management.
  Cause:
  This error message is usually triggered when there are changes made to the contact person data that conflict with existing data in the system. This can happen due to:
  
  Simultaneous Updates: If multiple users are trying to update the same contact person data at the same time, it can lead to conflicts.
  Data Inconsistencies: Changes made to the contact person data may not align with the existing records, leading to inconsistencies.
  Missing Required Fields: If required fields for the contact person are not filled out correctly, it may cause the system to reject the changes.
  
  Solution:
  To resolve the AM197 error, you can take the following steps:
  
  
  Check for Concurrent Updates: Ensure that no other users are trying to update the same contact person data at the same time. If they are, coordinate with them to avoid conflicts.
  
  
  Review Changes: Go through the changes you are trying to make and ensure that they do not conflict with existing data. Make sure that all required fields are filled out correctly.
  
  
  Data Consistency: Verify that the data you are entering is consistent with the existing records. If there are discrepancies, correct them before saving.
  
  
  Transaction Logs: Check transaction logs or change logs to see if there are any recent changes made to the contact person data that might be causing the conflict.
  
  
  Re-enter Data: If the error persists, try to re-enter the contact person data from scratch to ensure that there are no hidden issues.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the module you are working in.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Permissions: Ensure that you have the necessary permissions to make changes to contact person data.
  System Configuration: Sometimes, system configuration settings can affect how data is managed. Review any relevant configuration settings in your SAP system.
  
  By following these steps, you should be able to identify the cause of the AM197 error and implement a solution to resolve it.