How To Fix AM098 - E-mail address empty; entry ignored &

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 098

• Message text: E-mail address empty; entry ignored &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message AM098 - E-mail address empty; entry ignored & ?

  The SAP error message AM098 ("E-mail address empty; entry ignored") typically occurs when you are trying to send an email or perform an action that requires an email address, but the system does not have a valid email address associated with the relevant entity (such as a user, vendor, or customer).
  Cause:
  
  Missing Email Address: The most common cause is that the email address field is empty in the relevant master data record (e.g., user profile, vendor, or customer).
  Incorrect Configuration: There may be issues with the configuration of the email sending functionality in SAP.
  Data Entry Error: The email address may not have been entered correctly or may have been deleted inadvertently.
  
  Solution:
  
  
  Check Master Data:
  
  Navigate to the relevant master data record (e.g., user, vendor, or customer).
  Ensure that the email address field is filled in correctly.
  If it is empty, enter a valid email address and save the changes.
  
  
  
  Verify User Profile:
  
  If the error is related to a user, check the user profile in transaction SU01.
  Ensure that the email address is entered in the "Address" tab.
  
  
  
  Configuration Check:
  
  If you are an administrator, check the configuration settings for email sending in transaction SCOT (SAPconnect).
  Ensure that the SMTP settings are correctly configured and that the system is able to send emails.
  
  
  
  Testing:
  
  After entering the email address, try to perform the action again to see if the error persists.
  
  
  
  Consult Documentation:
  
  If the issue continues, consult SAP documentation or support for further troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SU01 (User Maintenance)
  XK01/XK02 (Vendor Master)
  XD01/XD02 (Customer Master)
  SCOT (SAPconnect Administration)
  
  
  
  Email Configuration: Ensure that the SAP system is properly configured to send emails, including SMTP server settings and any necessary authorizations.
  
  
  User Authorizations: Ensure that the user has the necessary authorizations to send emails from the SAP system.
  
  
  By following these steps, you should be able to resolve the AM098 error and ensure that the email functionality works as intended.