How To Fix AM096 - No e-mail addresses maintained for this address

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 096

• Message text: No e-mail addresses maintained for this address

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message AM096 - No e-mail addresses maintained for this address ?

  The SAP error message AM096 ("No e-mail addresses maintained for this address") typically occurs when the system is trying to send an email notification or communication, but it cannot find a valid email address associated with the specified address or contact.
  Cause:
  
  Missing Email Address: The primary cause of this error is that the relevant business partner or contact does not have an email address maintained in the system.
  Incorrect Configuration: The configuration settings for email notifications may not be set up correctly.
  Data Inconsistency: There may be inconsistencies in the data, such as the email address being deleted or not properly assigned to the business partner.
  
  Solution:
  
  
  Maintain Email Address:
  
  Go to the relevant transaction for maintaining business partner data (e.g., transaction code BP).
  Search for the business partner or contact in question.
  Ensure that an email address is entered in the appropriate field (usually under the "Contact" or "Communication" tab).
  Save the changes.
  
  
  
  Check Configuration:
  
  Verify that the email sending configuration in your SAP system is correctly set up. This may involve checking settings in transaction codes like SCOT (SAPconnect) to ensure that the email sending method is configured properly.
  
  
  
  Data Consistency Check:
  
  Run any relevant reports or transactions to check for data consistency in your business partner records.
  Ensure that the email address is active and correctly formatted.
  
  
  
  Testing:
  
  After making the necessary changes, perform a test to see if the email can now be sent without triggering the error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), SCOT (SAPconnect), and SOST (Send Requests) for monitoring email sending.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and edit business partner data.
  Documentation: Refer to SAP Help documentation for more detailed instructions on maintaining business partner data and configuring email settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or technical team for further investigation.