How To Fix AM086 - Select one number as the standard number in communication type &

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 086

• Message text: Select one number as the standard number in communication type &

What causes this issue?

You tried to create, update or delete communication addresses
(telephone numbers, fax numbers, E-mail addresses, etc.) for an
address, without ensuring that after changes one communication address
is defined as the standard number for each
<DS:TX.ADDR_COMM_TYPE>communication type</> for which communication
addresses are maintained.

System Response

Error message AM 086 is sent and your changes are not made.

How to fix this error?

Ensure that after creating, updating or deleting communication
addresses, one communication address is flagged as standard in each
<DS:TX.ADDR_COMM_TYPE>communication type</> with communication
addresses.
Example <DS:TX.ADDR_COMM_TYPE>communication type</> 'Telephone':
Do not delete the standard telephone number without adding a new
telephone number flagged as standard, or flagging an existing telephone
number as standard, unless the standard telephone number was the only
telephone number.
Do not clear the standard flag when you update the standard telephone
number without setting it for another existing telephone number or
creating a new standard telephone number.
If there are not yet any telephone numbers, ensure that one number is
flagged as standard when you create them.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AM086 - Select one number as the standard number in communication type & ?

  The SAP error message AM086, which states "Select one number as the standard number in communication type &," typically occurs in the context of Asset Accounting (FI-AA) when there are multiple communication numbers (like phone numbers, email addresses, etc.) associated with an asset, and the system requires you to designate one of them as the standard or primary communication number.
  Cause:
  
  Multiple Communication Numbers: The asset in question has multiple communication numbers defined, and the system needs to know which one to use as the standard.
  Configuration Issue: There may be a configuration issue in the asset master data where the standard communication number has not been set.
  
  Solution:
  To resolve this error, you need to follow these steps:
  
  
  Access the Asset Master Record:
  
  Go to the transaction code AS02 (Change Asset Master Record).
  Enter the asset number and the company code, then click on the "Enter" button.
  
  
  
  Navigate to the Communication Section:
  
  In the asset master record, navigate to the "Communication" tab or section where the communication numbers are listed.
  
  
  
  Select a Standard Number:
  
  Review the list of communication numbers associated with the asset.
  Select one of the communication numbers to be designated as the standard number. This is usually done by marking a checkbox or selecting an option that indicates it as the standard.
  
  
  
  Save Changes:
  
  After selecting the standard communication number, save the changes to the asset master record.
  
  
  
  Re-attempt the Transaction:
  
  After making the changes, re-attempt the transaction that triggered the error to see if it has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as AS01 (Create Asset), AS02 (Change Asset), and AS03 (Display Asset).
  Asset Master Data: Understanding the structure of asset master data and the importance of communication types can help prevent similar issues in the future.
  User Authorizations: Ensure that you have the necessary authorizations to make changes to asset master records.
  Documentation: Refer to SAP documentation or help files for more detailed information on managing asset master data and communication types.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues or patches related to this error message.