How To Fix AM073 - Invalid characters in telephone number; characters ignored &

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 073

• Message text: Invalid characters in telephone number; characters ignored &

What causes this issue?

The telephone number contains invalid characters (ID &V1&).

System Response

The system eliminates the invalid characters.

How to fix this error?

Enter the telephone number in a valid format.
INCLUDE 'DE_FORMAT_TELEPHONE_AND_FAX' OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AM073 - Invalid characters in telephone number; characters ignored & ?

  The SAP error message AM073, which states "Invalid characters in telephone number; characters ignored," typically occurs when the telephone number entered in the system contains characters that are not allowed. This can include letters, special characters, or spaces that are not recognized as valid in the context of a telephone number.
  Cause:
  
  Invalid Characters: The telephone number may contain characters such as letters (A-Z), special symbols (like @, #, $, etc.), or spaces that are not permitted.
  Format Issues: The number may not adhere to the expected format for telephone numbers in the SAP system, which usually requires a specific structure (e.g., country code, area code, etc.).
  Data Entry Errors: Mistakes during manual entry of the telephone number can lead to invalid characters being included.
  
  Solution:
  
  Check the Input: Review the telephone number for any invalid characters. Ensure that only digits (0-9) and possibly a few special characters (like + for international dialing) are included.
  Correct Format: Ensure that the telephone number follows the required format. For example, it may need to start with a country code, followed by the area code and the local number.
  Remove Invalid Characters: If there are any letters or special characters, remove them and re-enter the number using only valid characters.
  Use SAP Standard Formats: Refer to the SAP documentation or your organization's guidelines for the correct format of telephone numbers to ensure compliance.
  
  Related Information:
  
  SAP Documentation: Check the SAP Help Portal or your organization's SAP documentation for specific guidelines on entering telephone numbers.
  Field Validation: Understand the validation rules set up in your SAP system for telephone number fields, as these can vary based on configuration.
  User Training: If this error occurs frequently, consider providing training or guidelines to users on how to correctly enter telephone numbers in the system.
  
  By following these steps, you should be able to resolve the AM073 error and successfully enter valid telephone numbers in SAP.