How To Fix AL004 - Storage system (start scan dialog or select document)

SAP Error Message - Details

• Message type: E = Error

• Message class: AL - SAP ArchiveLink - Office - TOM for ARC objects

• Message number: 004

• Message text: Storage system (start scan dialog or select document)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message AL004 - Storage system (start scan dialog or select document) ?

  The SAP error message AL004 typically indicates an issue related to the storage system, particularly when trying to start a scan dialog or select a document. This error can occur in various contexts, often related to the ArchiveLink component of SAP, which is used for document management and archiving.
  Cause:
  
  Configuration Issues: The storage system may not be properly configured in the SAP system. This could include missing or incorrect settings in the ArchiveLink configuration.
  Authorization Problems: The user may not have the necessary authorizations to access the storage system or perform the required actions.
  Connection Problems: There may be issues with the connection to the storage system, such as network problems or incorrect connection parameters.
  Document Not Found: The document you are trying to access may not exist in the specified storage system.
  System Errors: There could be underlying system errors or inconsistencies in the database or storage system.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the ArchiveLink administration (transaction code OAC0) and verify the configuration of the storage system.
  Ensure that the storage system is active and properly configured.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations using transaction code SU53 or by reviewing the user roles and profiles.
  Ensure that the user has the necessary permissions to access the storage system and perform the required actions.
  
  
  
  Test Connection:
  
  Use transaction code OAC3 to test the connection to the storage system.
  Ensure that the connection parameters (like URL, port, etc.) are correct and that the storage system is reachable.
  
  
  
  Check Document Existence:
  
  Verify that the document you are trying to access actually exists in the storage system.
  You can do this by checking the document ID or other identifiers.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction code SM21) for any related error messages that might provide more context about the issue.
  Look for any specific errors that occurred around the time the AL004 error was generated.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error message or provide additional troubleshooting steps.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  OAC0: ArchiveLink Administration
  OAC3: Test Storage System Connection
  SU53: Authorization Check
  SM21: System Log
  
  
  
  Documentation: Refer to the official SAP documentation for ArchiveLink and document management for more detailed information on configuration and troubleshooting.
  
  
  By following these steps, you should be able to identify and resolve the cause of the AL004 error in your SAP system.