How To Fix AJ391 - Internal: error adjusting installation facts

SAP Error Message - Details

• Message type: E = Error

• Message class: AJ - Billing program

• Message number: 391

• Message text: Internal: error adjusting installation facts

What causes this issue?

An internal error occurred during adjustment of the installation facts
for installation &v1&.

System Response

Processing was canceled.

How to fix this error?

Contact SAP.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AJ391 - Internal: error adjusting installation facts ?

  The SAP error message AJ391, which states "Internal: error adjusting installation facts," typically occurs in the context of SAP's Advanced Business Application Programming (ABAP) or during the execution of certain transactions related to installation facts in the SAP system. This error can arise due to various reasons, including data inconsistencies, issues with the underlying database, or problems with the configuration of the system.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the installation facts data that the system is trying to adjust.
  Database Issues: Problems with the database, such as locks, corruption, or connectivity issues, can lead to this error.
  Configuration Errors: Incorrect configuration settings in the SAP system can also trigger this error.
  Missing Authorizations: Lack of necessary authorizations for the user executing the transaction can lead to this error.
  System Bugs: There may be bugs in the specific version of SAP you are using that could cause this error.
  
  Solutions:
  
  Check Data Consistency: Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables for inconsistencies. You may need to run consistency checks or repair tools provided by SAP.
  Review Logs: Check the system logs (transaction SM21) and application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause.
  Database Health Check: Ensure that the database is functioning correctly. Check for locks, run database consistency checks, and ensure that there are no connectivity issues.
  User Authorizations: Verify that the user has the necessary authorizations to perform the action that triggered the error.
  SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  System Restart: In some cases, restarting the application server or the entire SAP system can resolve transient issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including transaction codes, user IDs, and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11, SE16, SM21, SLG1, and others that can help in diagnosing the issue.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review SAP documentation related to installation facts and the specific module you are working with to understand the expected behavior and configuration.
  
  By following these steps, you should be able to diagnose and potentially resolve the AJ391 error in your SAP system.