How To Fix /ACCGO/UIS_MSG320 - External ID &1: Telephone number is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/UIS_MSG -

• Message number: 320

• Message text: External ID &1: Telephone number is missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/UIS_MSG320 - External ID &1: Telephone number is missing ?

  The SAP error message /ACCGO/UIS_MSG320 indicates that there is a missing telephone number for an external ID in the system. This error typically arises in scenarios where a telephone number is required for a business partner, customer, or vendor, and it has not been provided.
  Cause:
  
  Missing Data: The most common cause is that the telephone number field has not been filled in for the specified external ID.
  Data Migration Issues: If data was migrated from another system, the telephone number may not have been included or mapped correctly.
  Configuration Settings: There may be configuration settings in the system that require a telephone number for certain processes or transactions.
  
  Solution:
  
  Check the External ID: Identify the external ID mentioned in the error message (represented by &1) and check the associated business partner or customer/vendor record.
  Update the Record: 
  
  Navigate to the relevant transaction (e.g., BP for Business Partner) in SAP.
  Locate the record for the external ID.
  Fill in the missing telephone number in the appropriate field.
  Save the changes.
  
  
  Data Validation: Ensure that the telephone number format is correct and meets any validation rules set in the system.
  Re-run the Process: After updating the record, re-run the process that triggered the error to see if the issue is resolved.
  
  Related Information:
  
  Transaction Codes: Common transaction codes related to business partner management include BP (Business Partner), XD01 (Create Customer), and MK01 (Create Vendor).
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional context or solutions for this error.
  User Roles and Authorizations: Ensure that the user has the necessary permissions to edit the business partner or customer/vendor records.
  System Configuration: Review the configuration settings in the SAP system to determine if there are any mandatory fields that need to be filled out for specific processes.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP community forums for further assistance.