How To Fix /ACCGO/IC_MSG072 - Partner data not found

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/IC_MSG -

• Message number: 072

• Message text: Partner data not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ACCGO/IC_MSG072 - Partner data not found ?

  The SAP error message /ACCGO/IC_MSG072 Partner data not found typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that the system is unable to find the required partner data for a specific transaction or process.
  Cause:
  
  Missing Partner Data: The most common cause is that the partner data (such as customer or vendor information) is not maintained in the system.
  Incorrect Configuration: There may be configuration issues in the partner determination settings.
  Data Inconsistency: The partner data might be inconsistent or incomplete, leading to the system being unable to retrieve it.
  Authorization Issues: The user may not have the necessary authorizations to access the partner data.
  
  Solution:
  
  
  Check Partner Data: Verify that the partner data is correctly maintained in the system. This includes checking customer and vendor master records.
  
  Use transaction codes like BP (Business Partner) to check if the relevant partner data exists.
  
  
  
  Maintain Missing Data: If the partner data is missing, create or update the necessary records in the system.
  
  Ensure that all required fields are filled out correctly.
  
  
  
  Review Configuration: Check the configuration settings related to partner determination.
  
  Ensure that the partner roles are correctly defined and assigned.
  
  
  
  Data Consistency Check: Run consistency checks to identify any inconsistencies in the partner data.
  
  Use transaction codes like SLG1 to check for logs related to partner data issues.
  
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access the partner data.
  
  Review the user roles and authorizations in the system.
  
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific module you are working with for any additional troubleshooting steps.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP, SLG1, and others that may help in troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.