How To Fix 9J323 - Customer & is not a sold-to party

SAP Error Message - Details

• Message type: E = Error

• Message class: 9J -

• Message number: 323

• Message text: Customer & is not a sold-to party

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 9J323 - Customer & is not a sold-to party ?

  The SAP error message 9J323 indicates that the customer in question is not recognized as a sold-to party in the system. This typically occurs during sales order processing or when attempting to create a document that requires a valid sold-to party.
  Cause:
  
  Customer Master Data Issues: The customer may not be set up correctly in the system. Specifically, the customer may not have the necessary sales area data or may not be assigned as a sold-to party.
  Incorrect Customer Number: The customer number entered may be incorrect or may not exist in the system.
  Customer Status: The customer may be flagged as inactive or blocked in the system, preventing it from being used as a sold-to party.
  Sales Area Assignment: The customer may not be assigned to the correct sales area that is being used in the transaction.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for display).
  Verify that the customer is set up as a sold-to party in the relevant sales area.
  Ensure that the customer has the necessary sales area data (Sales Organization, Distribution Channel, Division).
  
  
  
  Verify Customer Number:
  
  Double-check the customer number entered in the transaction to ensure it is correct.
  
  
  
  Check Customer Status:
  
  Ensure that the customer is not blocked or inactive. This can be checked in the customer master data.
  
  
  
  Sales Area Assignment:
  
  If the customer is not assigned to the sales area being used, you may need to create or update the customer master data to include the correct sales area.
  
  
  
  Consult with Your SAP Administrator:
  
  If you do not have the necessary permissions to make changes, consult with your SAP administrator or the team responsible for customer master data management.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  XD03 - Display Customer (General Data)
  VD03 - Display Customer (Sales Area)
  XD02 - Change Customer (General Data)
  VD02 - Change Customer (Sales Area)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions related to this error message.
  
  
  Documentation: Review SAP documentation or help files related to customer master data management for further guidance on setting up customers correctly.
  
  
  By following these steps, you should be able to resolve the error message 9J323 and ensure that the customer is properly set up as a sold-to party in the SAP system.