How To Fix 9J062 - Customer &1 has not been defined as "third party" for ETM

SAP Error Message - Details

• Message type: E = Error

• Message class: 9J -

• Message number: 062

• Message text: Customer &1 has not been defined as "third party" for ETM

What causes this issue?

You are attempting to enter an external recipient/debitor whose
recipient category does not point to the reference type "Third party".

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 9J062 - Customer &1 has not been defined as "third party" for ETM ?

  The SAP error message 9J062 indicates that a customer has not been defined as a "third party" in the context of the Enterprise Transportation Management (ETM) module. This error typically arises when attempting to process a transaction that requires the customer to be recognized as a third-party entity, which is essential for certain logistics and transportation processes.
  Cause:
  The primary cause of this error is that the customer master data for the specified customer has not been configured to indicate that the customer is a third-party customer. In SAP, third-party customers are those who are not directly involved in the transaction but are instead represented by another entity (e.g., a vendor or supplier).
  Solution:
  To resolve this error, you need to perform the following steps:
  
  
  Access Customer Master Data:
  
  Go to the transaction code XD02 (Change Customer) or VD02 (Change Customer - Sales Area) in SAP.
  
  
  
  Select the Customer:
  
  Enter the customer number that is causing the error and select the appropriate sales area.
  
  
  
  Check Third-Party Indicator:
  
  Navigate to the relevant tab (usually the "Sales Area Data" tab) and look for the "Third Party" indicator. This is often labeled as "Third Party Processing" or similar.
  
  
  
  Set the Third-Party Indicator:
  
  If the indicator is not set, enable it to define the customer as a third-party customer. Save your changes.
  
  
  
  Verify Other Related Settings:
  
  Ensure that other related settings, such as the customer’s shipping and billing information, are correctly configured for third-party processing.
  
  
  
  Test the Transaction Again:
  
  After making the changes, attempt to process the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed information on configuring customer master data and third-party processing.
  User Roles: Ensure that you have the necessary authorizations to make changes to customer master data.
  Consult with SAP Support: If the issue persists after making the necessary changes, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  By following these steps, you should be able to resolve the error message 9J062 and successfully process your transactions involving third-party customers in SAP ETM.