How To Fix 8B699 - Service information will be determined

8B699 - Overview

• Message type: E = Error

• Message class: 8B - Localization (Brazil)

• Message number: 699

• Message text: Service information will be determined

What causes this issue?

Information is being read out of the service master record

System Response

The following information will be determined using the service master
record:
+ Service description
+ Material group
+ Unit of Measure

How to fix this error?

Check the values

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 8B699 - Service information will be determined ?

  The SAP error message 8B699, which states "Service information will be determined," typically occurs in the context of service management or service order processing. This message indicates that the system is in the process of determining the relevant service information for a particular transaction or operation, but it may not be able to complete this process due to various reasons.
  Possible Causes:
  
  Missing Master Data: The required master data (such as service master records, customer master data, or material master data) may be incomplete or missing.
  
  Configuration Issues: There may be configuration issues in the service management settings, such as incorrect settings in the service order or service contract.
  Authorization Issues: The user may not have the necessary authorizations to access the required service information.
  System Performance: If the system is experiencing performance issues, it may take longer to determine the service information, leading to this message.
  Data Inconsistencies: There may be inconsistencies in the data