How To Fix 8B699 - Service information will be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: 8B - Localization (Brazil)

• Message number: 699

• Message text: Service information will be determined

What causes this issue?

Information is being read out of the service master record

System Response

The following information will be determined using the service master
record:
+ Service description
+ Material group
+ Unit of Measure

How to fix this error?

Check the values

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 8B699 - Service information will be determined ?

  The SAP error message 8B699, which states "Service information will be determined," typically occurs in the context of service management or service order processing. This message indicates that the system is in the process of determining the relevant service information for a particular transaction or operation, but it may not be able to complete this process due to various reasons.
  Possible Causes:
  
  Missing Master Data: The required master data (such as service master records, customer master data, or material master data) may be incomplete or missing.
  Configuration Issues: There may be configuration issues in the service management settings, such as incorrect settings in the service order or service contract.
  Authorization Issues: The user may not have the necessary authorizations to access the required service information.
  System Performance: If the system is experiencing performance issues, it may take longer to determine the service information, leading to this message.
  Data Inconsistencies: There may be inconsistencies in the data that prevent the system from determining the service information correctly.
  
  Solutions:
  
  Check Master Data: Ensure that all relevant master data is complete and correctly maintained. This includes checking service master records, customer data, and any related materials.
  Review Configuration: Verify the configuration settings in the service management module. Ensure that all necessary settings are correctly defined.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access the service information.
  System Performance: Monitor system performance and check for any issues that may be causing delays. If necessary, consult with your IT team to resolve performance bottlenecks.
  Data Consistency Checks: Run data consistency checks to identify and resolve any inconsistencies in the data that may be affecting service information determination.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Service Order), IW32 (Change Service Order), and IW33 (Display Service Order) to navigate and troubleshoot service orders effectively.
  Documentation: Review SAP documentation related to service management and service order processing for best practices and configuration guidelines.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.