How To Fix 68814 - Issuer not available

SAP Error Message - Details

• Message type: E = Error

• Message class: 68 - Message for DARWIN Loans (continued)

• Message number: 814

• Message text: Issuer not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 68814 - Issuer not available ?

  The SAP error message 68814, "Issuer not available," typically occurs in the context of digital signatures or electronic documents where a certificate issuer is not recognized or cannot be accessed. This error can arise in various scenarios, such as when trying to sign documents, process electronic invoices, or handle secure communications.
  Causes:
  
  Missing Certificate: The issuer's certificate may not be installed in the SAP system or the relevant trust store.
  Expired Certificate: The certificate from the issuer may have expired, making it invalid for use.
  Network Issues: There may be connectivity issues preventing the SAP system from reaching the certificate authority (CA) or issuer.
  Configuration Issues: Incorrect configuration in the SAP system regarding the trust store or certificate paths.
  Revoked Certificate: The issuer's certificate may have been revoked, which would prevent its use.
  
  Solutions:
  
  
  Install the Issuer's Certificate:
  
  Ensure that the issuer's certificate is installed in the SAP system's trust store. You can do this using transaction code STRUST.
  Import the necessary certificates from the issuer or CA.
  
  
  
  Check Certificate Validity:
  
  Verify that the issuer's certificate is valid and has not expired. You can check the validity period in the certificate details.
  
  
  
  Network Connectivity:
  
  Ensure that the SAP system can reach the certificate authority or issuer. Check for any firewall or network issues that may be blocking access.
  
  
  
  Update Configuration:
  
  Review the configuration settings in the SAP system related to digital signatures and certificates. Ensure that the paths and settings are correctly configured.
  
  
  
  Check for Revocation:
  
  Verify if the issuer's certificate has been revoked. This can usually be checked through the CA's revocation list or online status checking services.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to digital signatures and certificate management for additional guidance.
  
  
  
  Related Information:
  
  Transaction STRUST: This transaction is used to manage SSL certificates and trust relationships in SAP.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Certificate Authorities: Familiarize yourself with the certificate authorities that your organization uses and their processes for issuing and managing certificates.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.