How To Fix 67564 - Mail text not available (-> Docu. = 'X')

SAP Error Message - Details

• Message type: E = Error

• Message class: 67 - Loans Messages - Financial Assets Management

• Message number: 564

• Message text: Mail text not available (-> Docu. = 'X')

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 67564 - Mail text not available (-> Docu. = 'X') ?

  The SAP error message "67564 Mail text not available (-> Docu. = 'X')" typically indicates that the system is unable to find the necessary mail text for a specific document or process. This can occur in various scenarios, such as when trying to send emails from SAP, and the required text for the email body is missing or not properly configured.
  Cause:
  
  Missing Mail Text: The mail text that is supposed to be used for the email is not available in the system. This could be due to it not being created or not being assigned correctly.
  Incorrect Configuration: The configuration settings for the mail text might not be set up correctly in the SAP system.
  Document Type Issues: The specific document type for which the mail text is being requested may not have an associated mail text defined.
  
  Solution:
  
  
  Check Mail Text Configuration:
  
  Go to the transaction code SO10 (Text Management) to check if the mail text exists for the relevant document type.
  If it does not exist, you may need to create it. Ensure that the text is created in the correct language and is assigned to the appropriate document type.
  
  
  
  Assign Mail Text:
  
  If the mail text exists but is not assigned, you may need to assign it to the relevant document type or process. This can often be done in the customizing settings of the specific application area.
  
  
  
  Review Document Type Settings:
  
  Check the configuration for the specific document type in the relevant customizing transaction (e.g., for sales orders, purchase orders, etc.) to ensure that the mail text is linked correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for specific instructions on how to manage mail texts for the relevant module or application.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a recurring issue or if it affects multiple users.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SO10 for text management, and other transaction codes related to the specific module you are working with.
  User Authorizations: Ensure that you have the necessary authorizations to create or modify mail texts in the system.
  Language Settings: Check if the issue is related to language settings, as mail texts are often language-dependent.
  
  By following these steps, you should be able to identify and resolve the issue related to the SAP error message 67564.